End Date

Thursday 02 April 2026

Salary Range

72,702 - 80,780

We support flexible working click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

.

Job Description

JOB TITLE:  Service Designer - 6 Month FTC

SALARY: 72,702 - 80,780

LOCATION(S): London

HOURS: Full Time 

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. 

What youll be doing

The Service Designer shapes end-to-end services across people, process, technology, and data within a fast-moving innovation environment. Working from early discovery through MVP and scale, they help teams frame problems, design comprehensive service experiences, and make evidence-led decisions in ambiguous spaces. Itll be your role to:

• Design-Led Discovery & Insight Sensemaking - Leads discovery, synthesises insights across customer, market, and data signals, and frames opportunities in low-information environments.

• End-to-End Service Architecture & Systems Thinking - Designs service blueprints and maps dependencies across journeys, operations, platforms, and teams.

• Decision Leadership & Experimentation - Applies hypothesis-led thinking, JTBD, and lightweight experimentation to guide product and service direction.

• Technical & Operational Awareness - Designs within platform, API, and legacy constraints while using AI/LLM tools responsibly to accelerate service design workflows.

• Co-Creation & Customer Facilitation - Brings together business, engineering, and customer perspectives to align desirability, feasibility, and viability.

About the team

The Group Innovation team sits within the GCOO organisation and focuses on turning bold ideas into real, scalable outcomes. Working in a fast-paced, startup-like environment, the team rapidly explores and validates new opportunities by testing customer desirability, business viability, and technical feasibility.

Through experimentation, design, and cross-functional collaboration, Group Innovation helps shape future propositions, unlock new growth areas, and bring modern concepts from idea to delivery.

Why join us?

Were transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. Were growing, and wed love you to be part of the journey.

What were looking for?

• A minimum 5 years experience within Service Design

• Value proposition and business model design experience

• Operating model and service scaling experience

• Speculative / future-back design approaches

• Coaching and craft leadership within innovation teams

• Outcome-focused attitude using metrics and analytics

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and were committed to creating an environment in which everyone can thrive, learn and develop. Were disability confident. So if youd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact? Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.