End Date

Friday 29 May 2026

Salary Range

85,493 - 100,580

We support flexible working click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

JOB TITLE: Senior Manager (Pool) Grade F
LOCATION(S): Brent Cross, Edmonton, Enfield, Harlow, North Finchley
HOURS: Full Time
WORKING PATTERN: 5 days a week, covering some Saturdays

Job Description

JOB TITLE: Senior Manager - Community Bank (Enfield)

LOCATION: Enfield (multisite)

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending time across your branch locations and local office sites. Were committed to supporting flexible working and workplace adjustments in line with our Flexibility Works policy.

What youll be doing

As a Senior Manager in Community Bank, youll take overall accountability for a group of approximately ten branches across the Enfield area of North London, acting as a visible, trusted leader across your geography.

Youll lead, coach and develop a team of Branch Managers, creating the conditions for your teams to deliver consistently strong customer outcomes. Your focus will be on building engaged, highperforming teams who put customers at the heart of everything they do.

Youll be responsible for the endtoend operational performance of your branches, ensuring colleague availability, effective branch choreography and a safe, compliant environment. Working closely with your management team, youll respond to changing customer demand across branch, telephony and digital channels, making sure were there for customers when and where they need us.

Partnership will be key. Youll work closely with colleagues across Community Bank and wider Group functions to support customers on their digital journey, identify their individual financial needs and ensure appropriate specialist support is in place particularly for vulnerable customers or those experiencing financial difficulty.

Youll also play a senior role in leading and embedding change, helping your teams land new initiatives effectively and fostering a culture of continuous improvement, insightled decision making and feedback.

Why join us?

Were transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. Were growing, and wed love you to be part of the journey.

Join us and, give us your best and well give you ours. Here, youll make a difference to customers, youll enjoy a fulfilling career where youre free to be yourself. Great colleagues, hybrid working and genuine opportunities to progress youll find them all here.

Essential Skills

• 5+ years senior people leadership experience leading managers or team leaders, with a consistent track record of building highperforming, inclusive teams through coaching, feedback, and clear accountability

• Strong customercentric leadership capability, demonstrated through setting direction, rolemodelling behaviours and translating customer insight into improved service, engagement and outcomes

• Proven ability to influence and engage stakeholders at pace, creating alignment around shared goals and working collaboratively to deliver results

• Experience leading operational delivery through others, balancing people, customer and business priorities while maintaining high standards, consistency and control

• Demonstrated ownership of risk, governance and decisionmaking, rolemodelling a transparent risk culture and ensuring fair, compliant and customerfocused outcomes

Desirable Skills

• Experience working in community banking, retail banking or branchbased environments, particularly across multiple sites

• Experience leading large, geographically dispersed teams or hybrid service models (inperson, telephony and digital)

• Track record of leading and embedding change, supporting teams through transformation and continuous improvement

• Experience supporting customers with diverse or complex needs, including vulnerability or financial difficulty

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and were committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We offer a wideranging benefits package, including:

• A generous pension contribution of up to 15%

• An annual performancerelated bonus

• Share schemes including free shares

• Benefits you can tailor to your lifestyle, such as discounted shopping

• 30 days holiday, plus bank holidays

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.