at Lloyds Bank Corporate Markets
Investment BankingPosted 3 days ago
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**Senior Customer Operations Assistant in Stockbroking** Drive operational excellence as our Senior Customer Operations Assistant. You'll provide superior client support, collaborate cross-functionally, and ensure regulatory compliance. Proficiency in tools like Excel and PowerPoint is essential. Your proven track record in delivering exceptional customer service, strong communication skills, and ability to work under pressure in a regulated environment will be crucial. Experience with financial systems and understanding of banking regulations are beneficial. Join our hybrid work environment in Leeds and enjoy a supportive, inclusive culture with extensive benefits.
- Compensation
- £26,200 – £27,530 GBP
- City
- Leeds
- Country
- United Kingdom
Currency: £ (GBP)
Full Job Description
End Date
Sunday 31 May 2026Salary Range
26,200 - 27,530We support flexible working click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job ShareJob Description Summary
This is a full time role based in LeedsJob Description
- JOB TITLE: Senior Customer Operations Assistant
- SALARY: 26,200
- LOCATION: Leeds, Wellington Place
- HOURS: Full-time (35 hours per week)
- WORKING PATTERN: Mon Fri between 8am 5pm. Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity
The Stockbroking Operational Assistant role offers a dynamic entry point into the financial services sector, particularly within the stockbroking domain. As an Operational Assistant, youll grow and learn in an environment that recognises the importance team collaboration. Were looking for someone who thrives in a collaborative environment, values inclusion, and brings a passion for enabling teams to succeed.
A key element of this role will be providing support for customers using Halifax Share Dealing Limited for brokerage and custody services, you will deliver excellent quality, internal and external customer service, through a variety of communication methods including phones, emails and instant messaging.
Key Responsibilities:
- Client-Facing Support: Deliver accurate and timely information to customers regarding their HSDL accounts including ISA's, Self Invested Personal Pensions and Online Investment Accounts, across multiple Lloyds Banking Group Brands.
- Operational Tasks: Carry out a range of assigned clerical/technical support tasks, ensuring that the work is completed, authorised and recorded accurately and adheres to specified Group policies and business procedures. Readiness to refer to more senior colleagues or to deal personally with internal or external customer queries as appropriate
- Regulatory Compliance: Ensure all interactions comply with banking regulations and security protocols to protect sensitive information. Accountable for the identification, logging, investigation and resolution of a range of customer complaints. Completing a full understanding of the situation and ensuring the right outcome for the customer. Escalating issues as appropriate.
- Team Collaboration: Work closely with cross-functional teams to meet targets and resolve challenges efficiently. You will be expected to escalate these as appropriate.
Why Lloyds Banking Group
Join us and, as well as making a difference to customers, youll enjoy a fulfilling career where youre free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities youll find them all here.
What youll need
- Customer Focus: Proven track record in delivering exceptional customer service. Strong communication skills, and able to present factual information in a logical and structured way
- Operational Excellence: Strong attention to detail and ability to work under pressure in a regulated environment.
- Learning Agility: Quick adaptation to complex financial systems and concepts, with hands-on experience in logging and completing transfers.
- Technical Proficiency: Familiarity with tools like Excel, PowerPoint, and internal systems used for automation and reporting. Able to use arithmetical/numerical skills to undertake a range of basic calculations to support customer enquiries.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And its why we especially welcome applications from under-represented groups.
Were disability confident. So if youd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
This is a once in a career opportunity to help shape your future as well as ours.
Join us and grow with purpose.
(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
