at KPMG
Big FourPosted 3 days ago
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**KPMG Seeks Support & Operations Manager for Audit Technology Alliance: Lead Application Support, Drive AI Operations, Collaborate Across Teams** KPMG, renowned for its audit, tax, and advisory services, is hiring a Support & Operations Manager for its Audit Technology Alliance. You'll manage an application portfolio, ensuring timely and accurate ticket resolution for both traditional and AI-native Multi-agent workflows. Drive AI adoption with AI-assisted triage, self-healing actions, and automated communications, aligning with enterprise controls and reliability standards. Collaborate across business stakeholders, engineering, SRE, and Azure teams for performance, stability, and change coordination. Maintain strong communication, integrity, and personal responsibility in a respectful work environment. **Key Responsibilities:** - Lead end-to-end application support and operations for traditional and AI-native applications. - Drive adoption and operationalization of Agentic Operations, including AI-assisted triage, diagnostics, and self-healing actions. - Improve support operations through increased automation, proactive monitoring, strong documentation, and AI-augmented knowledge management. - Maintain strong communication and collaboration across teams, addressing Azure performance, AI service stability, and observability. **Qualifications:** - Five years of recent experience in application support, operations, or technical service management, with at least three years in a leadership role. - Bachelor's degree in computer science, information systems, or related field. - Strong understanding of Microsoft Azure architecture, monitoring, and operational tooling, including AI-enabled services. - Experience operating and scaling AI-assisted support models. - Excellent written and verbal communication skills, with the ability to translate complex technical and AI-related issues. - Practical knowledge of ServiceNow, Application Insights, and ITIL-based processes
- Compensation
- Not specified USD
- City
- Los Angeles
- Country
- United States
Currency: $ (USD)
Full Job Description
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Support & Operations Manager to join our Audit Technology Alliance team.
Responsibilities:
- Lead Manager for an application portfolio, owning endtoend Application Support and Operations for both traditional and AInative/agentic applications, ensuring timely and accurate ticket triage, troubleshooting, and resolution for Multiagent workflows (triage, diagnosis, remediation, communications)
- Drive adoption and operationalization of Agentic Operations, including AIassisted triage, diagnostics, selfhealing actions, and automated communications, ensuring alignment with enterprise controls and reliability standards
- Continuously improve support operations by driving: Increased automation and selfhealing, Proactive monitoring and anomaly detection, Strong documentation, and AIaugmented knowledge management
- Maintain strong communication and coordination across business stakeholders, engineering, SRE, platform, MSFT, vendor teams on Azure performance, AI service stability, observability, release management, and change coordination
- Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications:
- Minimum five years of recent experience in application support, production operations, or technical service management; minimum three years of recent experience in leadership or manager role
- Bachelor's degree from an accredited college or university in computer science, Information Systems, or a related field is required
- Strong understanding of Microsoft Azure architecture, monitoring, and operational tooling, including support for AIenabled services such as ASE platform, Azure functions, Azure SQL, .Net, IIS/Windows based environments
- Demonstrated ability to operate and scale AIassisted support models, balancing automation with human oversight
- Excellent written and verbal communication skills, with the ability to translate complex technical and AIrelated issues for executive and business audiences
- Practical knowledge of ServiceNow, Application Insights, and ITILbased processes(200TEC)
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
