What you will do
You will lead Klarna’s Introducer Appointed Representative (IAR) Programme within KFSUK Business Operations, ensuring full compliance with FCA requirements under SUP 12 and embedding effective oversight across the Klarna Group. You will own the end-to-end lifecycle of the IAR Programme, from merchant onboarding to ongoing monitoring, governance, and regulatory submissions. This includes coordinating internal teams across Legal, Compliance, Risk, and Partner Underwriting, while maintaining robust governance routines, accurate reporting, and transparent audit trails. Acting as the subject matter expert for IAR oversight, you will drive continuous improvement of processes and engage directly with regulators and senior management to uphold Klarna’s standards of accountability and control.

Who you are
• Deep knowledge of FCA regulations including SUP 12, DISP, SYSC, CONC, and Consumer Duty
• Proven experience in compliance, risk, or operations within a regulated financial services environment
• Skilled at stakeholder management and cross-functional coordination in a complex organisation
• Strong analytical and reporting capabilities, with the ability to translate operational data into governance insight
• Exceptional attention to detail and structured record-keeping discipline
• Confident communicator able to engage senior stakeholders and regulatory bodies

Awesome to have
• Experience managing appointed representative or similar oversight frameworks
• Familiarity with regulatory submissions such as FCA notifications and REP025 returns
• Background in governance reporting or operational risk management
• Understanding of financial promotions monitoring and complaint escalation processes

Please include a CV in English

Curious to learn more about Klarna and what it’s like to work here? Explore our career site!