A critical role in Chase UK's digital banking team responsible for managing and resolving major technical incidents, ensuring optimal customer and colleague experience in a high-availability, high-transaction technical environment.
Primary responsibilities include responding to escalations from squads and vendors, owning and executing incident management processes, commanding incident bridges, prioritizing incidents based on business impact, and facilitating communication with stakeholders during service disruptions.
The ideal candidate must have proven experience solving complex technical incidents, demonstrate strong leadership under pressure, and possess methodical problem-solving skills. They should be able to work collaboratively across teams and have a track record of driving process improvements in technical support environments.
Chase offers a dynamic work environment in a rapidly growing digital bank, providing opportunities for professional growth, exposure to cutting-edge banking technology, and the chance to make significant impacts in a global financial services organization. The role provides competitive compensation, opportunities for skill development, and a collaborative team culture focused on continuous improvement.
