Join our dynamic team to innovate and refine technology solutions impacting the core of our business services.
As a Technology Support Lead in Global Technology, specifically Corporate Workplace Technology Solutions, you will play a leadership role in ensuring excellent delivery of our products while maintaining operational stability, availability, and performance of our production services. Conscientious and committed delivery to our clients and critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
Lead teams of technologists that provide end-to-end workplace and infrastructure service delivery for the successful business operations of the firm
Execute policies and procedures that focus on client experience and ensure operational stability and availability
Analyze business requirements and assess business technology risks
Communicate professionally at all levels demonstrating clear verbal and written capabilities
Successfully execution of workflow and team management including prioritization
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
5+ years of experience or equivalent leading and managing teams of employees and contractors
Expertise troubleshooting, resolving, and maintaining information technology services
Experience managing workplace hardware and infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in data driven assessment, observability, and monitoring tools and techniques
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Proficient in vendor and business relationship management
Experience navigating resource management across EMEA countries
Ability to motivate and promote an inclusive and diverse team ethos
Working knowledge in one or more general purpose programming languages and/or automation scripting
