Location: Columbus, OH, United States

Help lead and shape enterprise process transformation delivery, driving AI-enabled execution, adoption and measurable outcomes. 

As a Vice President of Process Transformation, you will partner with the Marketing Transformation Team to lead end-to-end execution across marketing and enterprise stakeholders.  You will turn strategy into measurable outcomes by orchestrating cross-functional programs, embedding AI-ready workflows, and accelerating adoption of new operating models that improve efficiency, client outcomes, and scalability.

Job responsibilities

• Lead discovery to document current-state workflows, personas, systems, and data across LOBs
• Redesign and standardize processes to drive efficiency, enable cross-LOB consistency, and prepare for AI-enabled execution
• Translate process designs into clear business requirements that inform the strategic product roadmap
• Define success metrics and ensure value realization (e.g., cycle-time reduction, throughput, cost-to-serve)
• Drive transparency on progress, dependencies, risks, and outcomes through executive-ready reporting
• Partner closely with Product, Design, Tech, Data, and COEs to align delivery plans and sequencing
• Champion change management and adoption, including training, playbooks, and governance guardrails

Required qualifications, capabilities, and skills

• 5 plus years in large-scale transformation, operations, process improvement, or product management
• Expertise in process mapping and data rationalization; comfort with complex, matrixed environments
• Strong technical acumen across data products, integrations, and end-to-end data flows
• Proven track record leading cross-functional transformation in regulated industries
• Familiarity with enterprise marketing platforms (e.g., Adobe products, Salesforce Marketing Cloud)
• Understanding of marketing campaign management processes and orchestration
• Experience delivering AI-enabled or workflow automation solutions
• Strong executive presence with the ability to influence senior stakeholders and drive decisions
• Demonstrated ability to deliver measurable operational impact (efficiency, cycle time, quality)

Lead enterprise process transformation delivery, driving AI-enabled execution, adoption and measurable outcomes.