Senior Associate in Experience Design contributes to innovative experience design, blending user needs with business goals in the financial services sector. In this role, you will shape the user experience of our CoBrand Card products and services by applying advanced UX principles, collaborating with cross-functional teams to create inclusive, accessible solutions. You will align user needs with business goals, leverage data to inform decisions, and drive improvements across design, architecture, and functionality to deliver a seamless customer experience. The position emphasizes user-centric design, inclusivity, and accessibility within a fast-paced financial services environment.
Full Job Description
Location: Wilmington, DE, United States
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in CoBrand Card, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, you will create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, you will align user needs with business goals. Your strong understanding of the financial services industry will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Job ResponsibilitiesDesign and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices.Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making.Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users.Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings.Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking.Required Qualifications, Capabilities, and Skills3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite).Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making.Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.Preferred Qualifications, Capabilities, and SkillsExperience in financial services, healthcare, or another highly regulated industry.Background working with card products, lending products, or pricing strategies.Experience working in agile or fast-paced product development environments.Familiarity with design tools such as Figma.Experience working with design systems and component libraries. Lead in crafting user-centric designs for digital products, focusing on inclusivity and accessibility in the financial sector. SIMILAR OPPORTUNITIES
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