**UX Design Executive Director:** Lead, mentor, and innovate Mass Affluent Branded Card's user experience. Develop strategic UX plans, drive team growth, and champion accessibility. Leverage 7+ years in UX design, interaction & information architecture, and AI tools. Finance, credit card experience preferred.
Full Job Description
Location: New York, NY, United States
Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.
As an Experience Design Executive Director in Mass Affluent Branded Card, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.
Job responsibilities
Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architectureLead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance managementDrive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approachDesign methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segmentsBuild strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-widePartner with business, product and tech teams to define and launch best-in-industry card products and capabilitiesCreate and scale CX systems across card portfoliosRequired qualifications, capabilities, and skills
7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architectureAdvanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and servicesProven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growthDemonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse usersProven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomesExperience designing and building with AI toolsExperience in financial services, with preferred experience in credit cardsPreferred qualifications, capabilities, and skills
Experience launching net new products in highly regulated environmentsExperience leading e-commerce, benefits platforms or financial tools 
