Bulge Bracket Investment Banks

Posted 11 days ago

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**U.S. Private Bank - Client Center Manager - Vice President** drives Miami's premium private banking experience. As a seasoned hospitality or event management professional with 7+ years, you'll lead daily operations, manage staff, and coordinate high-profile client meetings. Oversee security protocols, catering, and event logistics, while managing a budget and contributing to project analysis for the upcoming second-largest global Client Center. Excel, PowerPoint, and Word proficiency required.

Compensation: Not specified
City: Miami
Country: United States

Full Job Description

Location: Miami, FL, United States

Step into a high-visibility role leading Miamis Private Bank Client Centerwhere youll run world-class daily operations and help open our second-largest global Client Center this fall.

As a Client Center Manager in the Private Bank you will lead the day-to-day operations of the Miami Client Center. You will work in a complex, team-oriented, and fast-paced environment with bankers, product partners, and operations teams. Your role will involve managing the Client Center reservation books, overseeing daily meetings and events, implementing and developing protocols, liaising with catering partners and staff, managing financials, and assisting in project analysis and the opening of the new Miami Client Center this fallthe second-largest Client Center in our portfolio.

The JP Morgan Private Bank Client Center Team leads the operation of the firms Client Centers around the world. Our Client Centers allow our banking teams to welcome their clients and conduct business in a sophisticated and secure environment. We are responsible for ensuring that guests and visitors have a first class experience from the time they enter to the time they leave.

Job responsibilities

Manage the Client Center staff to include JP Morgan employees and contractors
Oversee Client Centers daily meetings and events
Implement, develop and follow Client Center protocols for all client meetings (meet and greet, security protocols, catering set-up, client management)
Liaise with catering partners and back-of-house staff and conduct weekly/daily BEO meetings.
Survey client experience and propose solutions based on feedback as needed
Manage financials to ensure that budgets are met annually
Assist with project analysis with Miami Client Center as well as future satellite locations
Instruct staff on various administrative tasks such as but not limited to: invoice processing, scheduling maintenance calls with vendors and order kitchen, banquet and office supplies among others
Aid with desk coverage at local Client Centers as needed to maintain uninterrupted client service and operational support

Required qualifications, capabilities, and skills

Bachelors degree required
7+ years of hospitality, event management, marketing/press relations, non-profit, or facilities management experience
Excellent time management and written/ verbal communication skills
Proficiency in Excel, PowerPoint and Word
Ability to work flexible hours and meet deadlines

Direct Private Bank Client Center operations, ensure secure first class experiences while guiding event partners and managing budgets

Full Job Description

Location: Miami, FL, United States

Step into a high-visibility role leading Miamis Private Bank Client Centerwhere youll run world-class daily operations and help open our second-largest global Client Center this fall.

Job responsibilities

Manage the Client Center staff to include JP Morgan employees and contractors
Oversee Client Centers daily meetings and events
Implement, develop and follow Client Center protocols for all client meetings (meet and greet, security protocols, catering set-up, client management)
Liaise with catering partners and back-of-house staff and conduct weekly/daily BEO meetings.
Survey client experience and propose solutions based on feedback as needed
Manage financials to ensure that budgets are met annually
Assist with project analysis with Miami Client Center as well as future satellite locations
Instruct staff on various administrative tasks such as but not limited to: invoice processing, scheduling maintenance calls with vendors and order kitchen, banquet and office supplies among others
Aid with desk coverage at local Client Centers as needed to maintain uninterrupted client service and operational support

Required qualifications, capabilities, and skills

Bachelors degree required
7+ years of hospitality, event management, marketing/press relations, non-profit, or facilities management experience
Excellent time management and written/ verbal communication skills
Proficiency in Excel, PowerPoint and Word
Ability to work flexible hours and meet deadlines

Direct Private Bank Client Center operations, ensure secure first class experiences while guiding event partners and managing budgets

U.S. Private Bank - Client Center Manager - Vice President

Full Job Description

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