Location: Washington, DC, United States

The Communications Team at Chase is seeking communications professional to join the newly-formed Trust & Security and Crisis Communications team. This person will support existing team member’s work across a variety of challenging areas including fraud and scam prevention, payments, and other issues. 

As a Trust & Security and Crisis Communications Senior Associate within the Consumer & Community Banking Communications team you will play a role supporting both proactive and reactive communications strategies related to fraud and scam prevention, payments, issues management, and other issues. In addition, you will focus on high-impact areas working closely with cross-functional partners in operations, legal, product, government relations, and marketing.

Job responsibilities

• Support proactive media relations strategies to promote Chase’s leadership in trust and security, including pitching stories, and identifying opportunities for thought leadership.
• Support our issues management lead by crafting timely, clear, and effective communications for both internal and external audiences.
• Monitor and analyze media coverage across a range of topics, providing insights and recommendations to team members and stakeholders.
• Collaborate with cross-functional teams to gather information, assess reputational risks, and recommend communication approaches and messaging.
• Support the development of messaging, Q&As, press releases, and other materials for both proactive campaigns and reactive situations.

Required qualifications, capabilities, and skills:

• 3+ years of relevant external communications, public relations, or media relations experience in a complex, fast-paced, and publicly scrutinized environment.
• Proven ability to simplify complex issues and communicate them effectively to diverse audiences.
• Demonstrated experience managing both proactive PR campaigns and reactive issues management.
• Strong media relations skills, including pitching, relationship-building, and media monitoring.
• Experience working cross-functionally and collaborating with team members across different areas.
• Excellent verbal and written communication skills, with the ability to write quickly and clearly under pressure.
• Team player with a proactive attitude, entrepreneurial spirit, and a passion for protecting and enhancing the reputation of the firm.