Location: Westerville, OH, United States

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities.

As a Transactions Specialist II within JPMorgan Chase, you will play a crucial role in investigating and resolving transaction discrepancies, reconciling account balances, and ensuring checks are accurately posted. The ideal candidate thrives in fast-paced environments, demonstrates strong prioritization skills, and consistently delivers accurate results within tight deadlines. Your critical thinking and proactive problem-solving skills are essential for success in this role.

Job Responsibilities

• Research and resolve check processing issues, including transactions posted to incorrect accounts, payment amount discrepancies, and account balance differences, ensuring all corrections are completed accurately and within established timeframes.
• Reconcile accounts by identifying root causes of posting errors and executing appropriate corrections in accordance with established procedures.
• Proactively identify and address errors or processing issues before they escalate, taking corrective action in a timely manner.
• Prioritize competing investigative tasks effectively in alignment with organizational deadlines, service level agreements (SLAs), and business urgency.
• Apply attention to detail and quality control measures when reviewing and resolving transactions to minimize risk and errors.

 

Required Qualifications, Capabilities, and Skills

• High School Diploma or GED required.
• 2+ years of experience in an operations or transaction processing environment.
• Demonstrated ability to investigate and resolve transaction discrepancies, including check processing and account reconciliation.
• Strong analytical and problem-solving skills with the ability to identify root causes of posting errors.
• Strong organizational skills with the ability to multitask without sacrificing accuracy.

 

Preferred Qualifications, Skills, and Capabilities

• Familiarity with check processing, account reconciliation, or payment investigation workflows.
• Background and working knowledge of Regulation E (Reg E) and ECCHO guidelines as they apply to transaction processing and dispute resolution.
• Developing knowledge of automation and process optimization tools or technologies.

 

Work Schedule: Monday - Friday 8:00am - 4:30pm full time onsite. 

Embrace your creativity and engage in diverse tasks as a Transactions Specialist.