at J.P. Morgan
Bulge Bracket Investment BanksPosted 6 days ago
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**Transactions Specialist II (3rd Shift) in Chicago, IL** You'll join Chase as a Transactions Specialist II on the 3rd shift (Sun-Fri, 11 pm - 7:30 am), processing and servicing customer transactions, ensuring smooth operations. Key responsibilities include: - Clearing transactions accurately and on time, following established routines - Handling customer inquiries related to account balances and transactions - Escalating complex issues, applying critical thinking and problem-solving skills - Contributing to transaction process optimization using AI and automation - Maintaining compliance with market products and industry regulations Ideal candidates bring: - Baseline knowledge in transaction management processes - Customer service experience and issue resolution skills - Developing familiarity with AI, automation, and process optimization tools - High school diploma or equivalent (GED) - Ability to meet physical demands: up to 25% standing and lifting up to 50 pounds Security clearance required. Schedule: Sunday - Friday, 11:00 pm - 7:30 am. 15% shift differential.
- Compensation
- Not specified USD
- City
- Chicago
- Country
- United States
Currency: $ (USD)
Full Job Description
Location: Chicago, IL, United States
As a Transactions Specialist II within JPMorganChase, you will play a crucial role in processing and servicing transactions, ensuring smooth operations for all customer accounts. Your responsibilities include handling document transactions, which may involve moderately complex tasks within a structured and supervised environment. You will be tasked with extracting checks and remittances from envelopes, inputting data into systems, and maintaining the highest standards of production and accuracy. Your critical thinking and problem-solving skills are essential for success in this role.
Job responsibilities
- Process and clear transactions, adhering to established routines and procedures, ensuring accuracy and timeliness.
- Handle customer inquiries and requests related to account balances and transactions, providing a positive customer experience at all touchpoints
- Escalate non-routine issues to senior team members, applying common sense and experience of similar situations to identify potential solutions.
- Contribute to innovation efforts by applying knowledge of artificial intelligence and automation to optimize transaction processes.
- Maintain up-to-date knowledge of market products and industry regulations, using this knowledge to ensure compliance in all transaction activities.
- Baseline knowledge of transaction management processes, including processing, clearing, servicing, researching, and settling transactions.
- Demonstrated ability to handle customer inquiries and requests, with a focus on providing a positive customer experience.
- Experience with escalating non-routine issues, applying common sense and experience of similar situations to identify potential solutions.
- Developing proficiency in artificial intelligence and automation, with experience applying these technologies to optimize transaction processes.
- Familiarity with market products and industry regulations, with the ability to apply this knowledge to ensure compliance in transaction activities.
- High school diploma or GED required.
Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time.
- Familiarity or developing knowledge of automation and process optimization tools or technologies.
Schedule: Sunday - Friday, 11:00 pm - 7:30 am
Shift differential: 15%
Security Clearance Requirement:
- A Government Security Clearance, including Public Trust clearance, will be required for this position. As a condition of employment, the selected candidate must successfully complete a comprehensive background screening to obtain the necessary clearance. This process includes, but is not limited to:
- Fingerprints
- Credit check
- Verification of employment history and educational background
- Criminal record check
- Tax filing history (possibly)
- References (possibly)
- Proof of U.S. legal permanent residence (up to 7 years)
- Other relevant verifications as mandated by federal requirements
- Employment is contingent upon the candidates ability to meet all requirements for government security and Public Trust clearance. Following hire, failure to maintain this clearance may result in termination of employment.
