Technology Support Director - Mission Control
at J.P. Morgan
Posted 17 days ago
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Senior technology operations leader responsible for ensuring the stability, availability, and performance of production services across full-stack technologies. You will lead teams that monitor, troubleshoot, and resolve incidents while developing policies, observability practices, and incident/change/problem management processes. The role drives continuous improvement, coordinates escalations with business and technology stakeholders, and manages both on-premises and public cloud environments. Requires strong operational experience (7+ years), familiarity with observability tools, and ITIL-aligned processes.
- Compensation
- Not specified
- City
- Columbus
- Country
- United States
Currency: Not specified
Full Job Description
Location: Columbus, OH, United States
Join us in a pivotal role where your deep expertise leads operational excellence in technology support, enhancing system stability and performance across full stack technologies.
As a Technology Support Director - Mission Control within Consumer & Community Bank Technology team, you will lead teams ensuring the operational stability, availability, and performance of our production services. Leverage your deep expertise and industry knowledge to set the strategic direction, influence the organization, and maintain and enhance all internally and externally developed systems, ensuring a seamless user experience, and fostering a culture of continuous improvement.
Job responsibilities
- Directly manage multiple areas with strategic and transactional focus to enable technology support teams to deliver end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Develop and oversee policies and procedures to ensure operational stability and availability
- Develop and oversee monitoring of production environments for anomalies, address issues, and lead evolution utilizing standard observability tools
- Ensure issues and solutions are appropriately escalated and communicated with the business and technology stakeholders throughout the resolution process until service is restored
- Oversee incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient in observability and monitoring tools and techniques
- Demonstrated experience in executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Demonstrated experience with public cloud
