at J.P. Morgan
Bulge Bracket Investment BanksPosted 4 days ago
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**Technology Support Analyst - Dublin, Ireland** Support critical applications within a Commercial & Investment Bank. Key responsibilities include: - Round-the-clock production support, troubleshooting and maintaining internal/external systems - Incident resolution with strict SLAs and cutoffs, driving root cause analysis and preventive measures - Change management with risk controls and documentation - Automating tasks and driving long-term system enhancements - Stakeholder communication, on-call readiness, and documentation discipline Required: - 1+ years of IT support experience with 3+ years in production support - Full software development lifecycle exposure and experience with Microsoft stack technologies - ITIL incident, problem, and change management knowledge - Excellent stakeholder communication and proven RCA abilities Preferred: - Financial services experience, especially in a regulated environment - Cloud experience and exposure to AI/ML concepts - Infrastructure as Code and cloud automation tooling experience
- Compensation
- Not specified
- City
- Dublin
- Country
- Ireland
Currency: Not specified
Full Job Description
Location: Dublin, Ireland
As a Technology Support I team member within the Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.
Job responsibilities
- Provide endtoend production support across applications both internal and external developed
- Monitor, triage, and resolve incidents while meeting SLAs and cutoffs.
- Drive rootcause analysis and preventive fixes to reduce repeat issues.
- Manage changes and releases with strong risk controls and documentation
- Monitor service health; triage and restore fast
- Perform RCA; implement preventive actions and run change/release with risk controls
- Automate repetitive tasks to cut toil and support DR tests and resilience controls
- Track problems and drive longterm fixes
- Create and maintain technical documentation (designs, runbooks, APIs) and ensure knowledge transfer within the team.
Required qualifications, capabilities, and skills
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- 3+ years in production support
- Hands-on experience across the full software development lifecycle: requirements, design, development, testing, deployment and operational support.
- Experience with Microsoft stack or enterprise integration technologies where relevant (SQL Server, SSIS, .NET)
- Incident, problem, and change management (ITIL)
- Clear stakeholder communication with Ops/business
- Proven RCA and remediation planning
- Oncall readiness and documentation discipline
Preferred qualifications, capabilities, and skills
- Experience in financial services or regulated environments and familiarity with Risk & Control, Cybersecurity and change governance
- Comfortable working across mixed deployment models (on-prem and cloud) and liaising with external vendors
- Exposure to AI/ML concepts or practical experience implementing models or integrating ML services.
- Experience with Infrastructure as Code (Terraform, CloudFormation) and cloud automation tooling.
