Bulge Bracket Investment Banks
Technical Writer/Content Design Senior Associate
at J.P. Morgan
ExperiencedNo visa sponsorship
Posted 17 days ago
No clicks
Join Engineering Services & Platforms to plan, create, and structure product content that shapes customer experiences and builds confidence across products and services. Collaborate with product managers and engineers to design user-focused documentation, content taxonomies, and intuitive on-screen guidance. Translate complex technical information into clear, accessible content, apply content design and accessibility principles, and iterate using user feedback to continuously improve documentation.
- Compensation
- Not specified
- City
- Columbus
- Country
- United States
Currency: Not specified
Full Job Description
Location: Columbus, OH, United States
Join our team and make a significant impact through innovative content design and technical writing, driving customer confidence and satisfaction. Help shape user experiences across our products and services in Engineering Services & Platforms.
As a Technical Writer/Content Design Senior Associate in Engineering Services & Platforms, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in technical writing and content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.
Job Responsibilities
- Design and develop comprehensive product documentation, including conceptual overviews and step-by-step user guides.Implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.Collaborate with cross-functional teams including Product Managers and Engineering teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.Adopt brand voice and style to produce clear, concise, and engaging content that communicates complex concepts effectively.Champion user-centers documentation by systematically gathering, analyzing and implementing customer feedback to continuously improve content effectiveness.Required Qualifications, Capabilities, and Skills
- 3+ years of experience in technical writing, or equivalent expertise in editing and writing, with a focus on digital products and platforms.Experience in creating content architectures, storytelling, and clear and concise writing.Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.Experience with iterative design techniques, incorporating user feedback for continuous improvement.Proficient technical literacy in content platforms and understanding their impact on user experience.Adaptive learner in new financial services products and offerings.Preferred Qualifications, Capabilities, and Skills
- Experience writing and editing on screen content and user guides.Experience with content as code and Markdown.Adaptability and resilience in fast-moving environments with the ability to manage multiple documentation priorities.Strong customer advocacy mindset with the ability to anticipate developer needs, identify gaps, and champion documentation improvements that directly address user pain points.
Shape customer experiences in Engineering Services & Platforms through innovative technical writing.
SIMILAR OPPORTUNITIES
Job Details
Bulge Bracket Investment Banks17 days ago
clicks
Technical Writer/Content Design Senior Associate
at J.P. Morgan
ExperiencedNo visa sponsorshipNot specified
Currency not set
City: Columbus
Country: United States
Join Engineering Services & Platforms to plan, create, and structure product content that shapes customer experiences and builds confidence across products and services. Collaborate with product managers and engineers to design user-focused documentation, content taxonomies, and intuitive on-screen guidance. Translate complex technical information into clear, accessible content, apply content design and accessibility principles, and iterate using user feedback to continuously improve documentation.
Full Job Description
Location: Columbus, OH, United States
Join our team and make a significant impact through innovative content design and technical writing, driving customer confidence and satisfaction. Help shape user experiences across our products and services in Engineering Services & Platforms.As a Technical Writer/Content Design Senior Associate in Engineering Services & Platforms, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in technical writing and content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.Job Responsibilities- Design and develop comprehensive product documentation, including conceptual overviews and step-by-step user guides.Implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.Collaborate with cross-functional teams including Product Managers and Engineering teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.Adopt brand voice and style to produce clear, concise, and engaging content that communicates complex concepts effectively.Champion user-centers documentation by systematically gathering, analyzing and implementing customer feedback to continuously improve content effectiveness.Required Qualifications, Capabilities, and Skills
- 3+ years of experience in technical writing, or equivalent expertise in editing and writing, with a focus on digital products and platforms.Experience in creating content architectures, storytelling, and clear and concise writing.Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.Experience with iterative design techniques, incorporating user feedback for continuous improvement.Proficient technical literacy in content platforms and understanding their impact on user experience.Adaptive learner in new financial services products and offerings.Preferred Qualifications, Capabilities, and Skills
- Experience writing and editing on screen content and user guides.Experience with content as code and Markdown.Adaptability and resilience in fast-moving environments with the ability to manage multiple documentation priorities.Strong customer advocacy mindset with the ability to anticipate developer needs, identify gaps, and champion documentation improvements that directly address user pain points.
Shape customer experiences in Engineering Services & Platforms through innovative technical writing.
SIMILAR OPPORTUNITIES
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