Location: Plano, TX, United States

As a Senior Associate within the Fraud Strategy Team, you will be responsible for designing and validating fraud strategies, capabilities, and processes including working with Product, Technology and Operations teams. Your role will require a deep understanding of the business, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risks while balancing minimization of revenue loss, operating costs, and customer impacts.

Job responsibilities:

• Monitoring authentication risks in non-digital channel of IVR, call center & branch and fraud attack trends to identifying tactical and strategic responses to minimize customer and bank exposure.
• Collaborating with product, operations, technical and analytics teams to develop and prioritize initiatives and resources to maximize existing capabilities.
• Taking ownership of the ATO and authentication related fraud loss categories to ensure a clear plan is place to minimize overall fraud loss expenses
• Regularly monitor fraud trends and customer frictions to identify opportunities to improve fraud strategy performance
• Leverage internal and external data sources and advanced analytic tools to drive accurate fraud detection 
• Stay on top of the industry trends and adopt industry best practices
• Drive concise and effective oral and written communications with internal and external partners at different levels
• 7+ years of experience in risk management/data analytics. Relevant fraud experience preferred
• Strong knowledge of programming language like SAS, SQL
• Proven ability to collaborate and build strong partnerships.
• Ability to think strategically to come up with a vison for areas of responsibility, drive execution to balance short-term vs long-term solutions 
• Experience delivering recommendations to management, strong ownership and accountability to drive and execute initiatives
• Strong communication skills with the ability to communicate effectively and strategically to senior leaders and key stakeholder
• Demonstrated strong curiosity to learn and attention to details to drive analytical and execution quality

 

Required qualifications, capabilities, and skills:

• 7+ years of experience in risk management/data analytics. Relevant fraud experience preferred
• Strong knowledge of programming language like SAS, SQL
• Proven ability to collaborate and build strong partnerships.
• Ability to think strategically to come up with a vison for areas of responsibility, drive execution to balance short-term vs long-term solutions 
• Experience delivering recommendations to management, strong ownership and accountability to drive and execute initiatives
• Strong communication skills with the ability to communicate effectively and strategically to senior leaders and key stakeholder
• Demonstrated strong curiosity to learn and attention to details to drive analytical and execution quality

As part of Fraud Strategy team, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class. Drive fraud prevention and customer protection through advanced analytics and innovative strategy in digital channels.