at J.P. Morgan
Bulge Bracket Investment BanksPosted 2 months ago
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Senior manager role leading multiple technical teams responsible for enterprise Mac platform engineering within JPMorgan Chase. Drive large-scale Mac fleet management (5,000+ devices), automation, tooling and cross-platform integration while ensuring security, compliance, and hardware lifecycle management. Provide technical leadership, mentorship, stakeholder management and staffing/budget influence to modernize and operate Apple enterprise environments.
- Compensation
- Not specified
- City
- Columbus
- Country
- United States
Currency: Not specified
Full Job Description
Location: Columbus, OH, United States
In this high-impact role, you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers. Lead teams towards excellence and demonstrate your skills as a leader.
As a Senior Manager of Infrastructure Engineering at JPMorganChase within the Employee Platforms, you provide overall direction for team members managing enterprise Mac infrastructure and work on established and moderately complex issues within your specialization. Exercise independent judgement within defined parameters to determine appropriate actions to bring these issues to a resolution.
In this high-impact role, you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers specializing in Apple enterprise technologies. Lead teams towards excellence in managing large-scale Mac deployments and demonstrate your skills as a leader in the Apple ecosystem.
Job responsibilities
- Serves in a leadership role for multiple technical teams focused on Mac platform engineering and collaborates with others within the function to deliver enterprise-grade Apple solutions.
- Anticipates the needs and potential dependencies of the broader team, particularly around macOS release cycles, hardware refresh programs, and cross-platform integration requirements.
- Provides tasks, guidance, and expectations as necessary to ensure seamless Mac platform operations across the enterprise.
- Identifies and takes action to mitigate and escalate issues to appropriate leadership, including security vulnerabilities, deployment challenges, and hardware lifecycle management concerns.
- Manages stakeholders and ensures teams deliver aligned projects in line with compliance standards, risk and security, service level agreements, and business requirements specific to Apple enterprise environments.
- Applies relevant technical expertise, leadership, and business knowledge to projects of moderate to large scope involving Mac fleet management, automation, and integration with enterprise systems.
- Contributes to decisions that influence staffing, budget, and relevant profit and loss for Mac platform operations.
- Advises junior engineers and technologists on Apple best practices, emerging technologies, and enterprise Mac management strategies.
- Adds to the team's culture of diversity, opportunity, inclusion, respect for team members and prioritizes diverse representation.
Required qualifications, capabilities, and skills
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
- 10+ years experience managing infrastructure engineering teams with specific focus on enterprise Mac platform operations at scale (5,000+ devices).
- Strong software engineering and scripting capabilities are mandatory, including proficiency in Python, Shell scripting (bash/zsh), and Swift for automation and tooling development.
- Deep expertise in at least one Apple Device Management technology (Jamf Pro or Workspace ONE) for large-scale Mac deployment and management.
- Hands-on experience with macOS system administration, including configuration management, security hardening, and compliance enforcement across diverse Mac hardware platforms.
- Proven knowledge of Mobile Device Management (MDM) protocols, Apple Business Manager, and Automated Device Enrollment (DEP/ADE).
- Strong understanding of Apple security frameworks including FileVault, Gatekeeper, System Integrity Protection (SIP), and secure token administration.
- Proficiency with identity and access management integration for Mac platforms, including Active Directory binding, and Enterprise Connect.
- Knowledge of package management and software deployment using tools like AutoPkg, Munki, or custom PKG creation and distribution workflows.
- Ability to guide and coach teams on approach to achieve goals aligned against set strategic initiatives for Mac platform modernization.
- Experience hiring, developing, and recognizing talent with specialized Apple ecosystem expertise.
Preferred qualifications, capabilities, and skills
- Experience with Apple Silicon (M-series) architecture and managing the transition from Intel-based Macs to ARM-based.
- Familiarity with CI/CD pipelines for Mac-based development teams, including Xcode Cloud, Jenkins, GitLab CI, or GitHub Actions.
- Experience with zero-trust security models and endpoint detection and response (EDR) solutions for Mac platforms.
- Understanding of Apple enterprise APIs and integration with ServiceNow, ITSM platforms, or custom enterprise applications.
- Knowledge of Mac hardware lifecycle management, including procurement strategies, warranty management, and sustainable disposal practices
- Experience with cross-platform integration connecting Mac infrastructure with Windows, Linux, and cloud-based enterprise systems.
- Certifications such as Jamf Certified Tech/Admin/Expert, Apple Certified Support Professional (ACSP), or relevant infrastructure certifications.
