Location: Shanghai, China

Job responsibilities

  Will be part of China Banking Technology team which responsible for all China related Corporate banking applications and systems, including business requirement collection and understanding, technology system design/implementation,  application and production management, third party vendor management, regulatory/compliance management
  Application/production support for China banking and treasure services applications, production services and related environments including local applications and regional applications
  Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
  Assist in the improvement of operational stability and availability through participation in problem management
  Assist in monitoring production environments for anomalies and address issues using standard observability tools
  Assist the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
  Coordinate incidents/issues and help lead them to effective and efficient resolution within defined SLA/SLO
  Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
  Identify and document basic issues and potential solutions for business and technology stakeholders
  Work with technology/operations/risk/compliance for Audit/Risk control/regulatory report
  Manage technology related TPO/vendor contract/expense etc.
  Provide project supports and manage tech fresh project
  Provide UAT test support for local/regional projects
  Organize and distribute team workload to help achieve various service levels
  Collaborates closely with Payment Technology Development, Operations, and relevant Business teams
  Documents and shares subject matter expertise within our team and organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

  Bachelor's Degree in Computer Science or equivalent
  1+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  Experience in observability and monitoring tools and techniques
  Experience with one or more general purpose programming languages (Python) and/or automation scripting
  Application/software Development background (including end to end software development life cycle experience)
  Understanding of data structures, algorithms, and performance optimization principles
  Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
   Demonstrable experience of working to resolution complex issues involving multiple groups
   Proficiency in SQL and understanding of relational database concepts
   Familiarity with Unix/Linux operating systems and shell scripting
   Strong infrastructure (hardware, operating systems, networks, database, firewall, internet) knowledge and experience essential
   Strong analytical skills required and should have a natural ability to research and resolve complex systems, application and business issues
   Strong analytical and creative thinking skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
   Ability to work under pressure and work independently, excellent relationship building and networking skills
   Ability to multi-task, work in large, collaborative teams to achieve organizational goals
   Confident, professional and fluent communicator. Fluency in English language (spoken and written)

Preferred qualifications, capabilities, and skills

   Experience with message driven software pattern and MQ
   Experience building/configuring observability in tools such as Grafana, Splunk, etc.
   Experience of international payments clearings and the technology used to process payments
   Previous production support experience on bank payments and regulatory application (SWIFT, CIPS, CNAPS, Multibank, AML, ECDS, RCFE, SAFE BOP and NFRA etc.)
   Prefer candidate with good industry experience in the banking/finance industry
   Hands on project management experience will be an advantage
 

Embark on a dynamic career in software engineering and application support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a software engineering and application support team member in Commercial & Investment Bank Payments Technology team, you will ensure the operational stability, availability, and performance of our production application flows. We look for people who are passionate around solving business problems through innovation and engineering practices. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.