Posted 16 days ago
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Join the Customer Acquisition Experiences team to drive and deliver innovative digital customer experiences and support the end-to-end product lifecycle. You will partner with engineering and cross-functional teams, maintain a healthy backlog, facilitate scrum activities, and guide successful product launches. The role requires translating customer needs into clear product and technical requirements, tracking key success metrics like conversion and engagement, and ensuring scalability and stability of solutions.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: OH, United States
You enjoy delivering innovative customer experiences, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact while sharpening your product management skills.
As a Senior Product Associate in the Customer Acquisition Experiences team, you will be integral to the delivery of exciting customer experiences, and you will support the end-to-end product life cycle. You are responsible for partnering with your development team(s) across all scrum activities, maintaining a health backlog and engaging cross-functional teams on dependencies. You will guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. You will build products that meet the highest standards of scalability, resiliency, and stability.
Job responsibilities
- Owns, maintains and develops a healthy product backlog
- Facilitates all scrum activities for your development team(s)
- Engages cross-functional teams on dependencies to ensure timely and satisfactory delivery
- Manages key relationships – Work with engineering, architecture, and a diverse set of product teams across the enterprise to collaborate and drive results
- Communicates effectively and often – Be vocal. Share strategy, roadmap, progress, and insights broadly and systematically. Craft the narrative and cadence for different partner and stakeholder audiences
- Be a subject matter expert – The candidate has deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can effect change
- Be a Technical & Customer Problem Solver – Ask questions, define the problem and recognize where our platform sits in the Chase ecosystem
- Understands the technologies and approaches in use and those we should be using to drive our plans for the future
- Builds the framework and tracks the product's key success metrics such as conversion rates, engagement and performance
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise in product management or a relevant domain area
- Knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- A customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements
- Good team player and leader that inspires action and builds credibility across the enterprise
- Good partnership, consulting, and influence skills
Preferred qualifications, capabilities, and skills
- Experience collaborating with external third parties, external vendors and external partners
- Experience working in financial services, acquisition, digital products, online and mobile platforms, etc
- Experience building automated email communications, email campaigns and email newsletters
- Demonstrated prior experience working in a highly matrixed, complex organization
- Deep understanding of acquisitions, account opening and related government regulations
- Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
- Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience
