at J.P. Morgan
Bulge Bracket Investment BanksPosted 13 days ago
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**Senior Product Associate - Service Product**: Mobilize user research and metrics expertise to drive product innovation and improvement. Partner with product managers, collaborate cross-functionally, and manage product backlogs. Responsibilities include defining product opportunities, planning upstream & downstream impacts, tracking KPIs, and writing product requirements. Proficient in product development lifecycle and eager to leverage data literacy. 3+ years of product management or similar experience expected. Familiarity with Jira, Confluence, and Tableau a plus. Based in Columbus, OH.
- Compensation
- Not specified
- City
- Columbus
- Country
- United States
Currency: Not specified
Full Job Description
Location: Columbus, OH, United States
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, youll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the worlds most innovative financial organizations.
As a Senior Product Associate in Servicing Product Group (SPG), you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Experience driving and owning product backlogs, with hands-on involvement in prioritizing and delivering product features
Preferred qualifications
- Experience working with Jira, Confluence, and Tableau (even if not extensive)
- Self-starter with the ability to work independently and take initiative
