Bulge Bracket Investment Banks

Posted 2 months ago

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As a Senior Customer Experience Associate based in London, you'll advocate for UK customers by using customer experience skills, data analysis and user research to identify opportunities and improve propositions. You will lead projects combining commercial and customer insights to shape and enhance end-to-end service experiences across channels. The role requires close collaboration with Product, Design, Engineering and cross-functional partners to integrate customer-centric decision-making and develop experience-led metrics. Candidates should have 3+ years' experience in UX, service design or product management with strong stakeholder management and data literacy.

Compensation: Not specified
City: London
Country: United Kingdom

Full Job Description

Location: LONDON, United Kingdom

Advocate for customers across the UK by leveraging your customer experience skills, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior CX Associate in the UK Market Team, you will identify opportunities to improve the lives of millions of customers while delivering for the business at every turn. You’ll have the chance to lead projects that use commercial and customer insights to drive forward propositional change. Supported by user research and customer feedback, you’ll fuel the creation of innovative experiences and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our customer experience and ongoing success.

Job responsibilities:

Partners with the Customer Experience Lead to identify new opportunities that reflect the needs of our customers and the market through data analysis, competitor and customer research
Works alongside our Design, Content and User Research teams to shape emerging propositions
Analyzes, tracks, and evaluates metrics from across the business to identify opportunities, strengthen business cases
Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics
Partner with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape end‑to‑end service experiences across channels and touchpoints

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in a user experience, service design or product manager role
Proficient knowledge of the product development life cycle
Experience in managing stakeholders and building relationships
Developing knowledge of data analytics and data literacy
Preferred qualifications, capabilities, and skills

Drive forward the customer experience in the UK market by combining product, data, customer experience and commercial insights

Full Job Description

Location: LONDON, United Kingdom

Advocate for customers across the UK by leveraging your customer experience skills, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

Job responsibilities:

Partners with the Customer Experience Lead to identify new opportunities that reflect the needs of our customers and the market through data analysis, competitor and customer research
Works alongside our Design, Content and User Research teams to shape emerging propositions
Analyzes, tracks, and evaluates metrics from across the business to identify opportunities, strengthen business cases
Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics
Partner with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape end‑to‑end service experiences across channels and touchpoints

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in a user experience, service design or product manager role
Proficient knowledge of the product development life cycle
Experience in managing stakeholders and building relationships
Developing knowledge of data analytics and data literacy
Preferred qualifications, capabilities, and skills

Drive forward the customer experience in the UK market by combining product, data, customer experience and commercial insights

Senior Customer Experience Associate

Full Job Description

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Full Job Description

SIMILAR OPPORTUNITIES

Senior User Experience Operations Associate

Senior Customer Service Advisor

Senior Customer Journey Manager

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Client Experience Associate