at J.P. Morgan
Bulge Bracket Investment BanksPosted 3 days ago
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**Senior Client Service Account Associate** in Chicago, IL, drives client satisfaction and business growth. Key responsibilities involve acting as a key advisor to large corporate or financial institution clients, proactively managing client relationships, resolution of service issues, and identifying product/service gaps. Demonstrates strong communication skills, risk management, and versatility in a fast-paced environment. Requires 3+ years of relevant experience and intermediate understanding of Treasury Products and Services. Proficient in oral and written communication, time management, and collaboration with internal and external stakeholders. Intermediate VDI and mobile suite (Blackberry/Good) skills essential.
- Compensation
- Not specified
- City
- Chicago
- Country
- United States
Currency: Not specified
Full Job Description
Location: Chicago, IL, United States
Join our team as a Client Service Account Manager where you will have direct responsibility for servicing a portfolio of large corporate or financial institution clients.
As a Client Service Account Manager, within J.P. Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.
Job responsibilities
- Act as key advisor and proactive partner to the client, providing advice/consultation on decision making
- Act as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
- Act as clients central point of resolution and escalation for service issues, liaises with bank partners to manage issues
- Convey complex ideas and client issues with confidence
- Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
- Adhere to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
Required qualifications, capabilities and skills
- Minimum of 3 years of relevant industry and/or functional experience
- Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions
- Technical knowledge/comprehension to recommend value-added solutions for clients and partners.
- Ability to present oral and written communication in an organized, clear and confident manner
- Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
- Ability to effectively partner with internal colleagues and external clients
- Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise
