Location: New York, NY, United States

Do you love improving the lives of millions of customers and by building innovative products? Are you excited about creating a fintech platform that fuels the next wave of growth in payments? Join the Proprietary Wallets team, where talented product leaders are revolutionizing payment experiences and promoting the expansion of digital payments.

The Proprietary Wallets organization is a team of highly talented product leaders focused on delivering innovative payment experiences and platforms. We’re transforming the buying and selling experiences for millions of our customer and nurturing the growth of digital payments.

As a Program Manager in Connected Commerce on the Proprietary Wallets team, you will help build the next generation of payment platforms that become the foundation of Chase digital payments and commerce experiences. We’re looking for someone who is customer obsessed, has strong experience leading 0-1 development efforts in large companies, and a strong inclination for innovative thinking. We are looking for a program manager who will drive the successful completion of product features, proactively identify and manage risks and dependencies, and clearly articulate our progress to leadership and stakeholders. 

Job Responsibilities

• Maintains deep knowledge of product strategy to facilitate organization and prioritization of product backlog
• Creates and manages walk back plans with product owners for key initiatives, including discovery, development, testing, and release planning to deliver against committed timelines
• Collaborates with Product, Engineering, Design to identify impacts, manage risks, and track dependencies
• Leverage storytelling and delivery insights to communicate results, upcoming focus areas and key risks in a compelling manner aligned with business objectives
• Partners with Agility Leads to drive adoption of agile best practices and ensure product owner accountability for clean, accurate data in systems of record (e.g. JIRA, Align)
• Manages operating model, key ceremonies (e.g., intake), and engagement across Quad+ partners
• Facilitate Legal, Risk, Compliance and Controls forum, approval processes, monthly reporting, and decisions needed

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management, program management, or a relevant domain area
• Ability to navigate highly matrixed organization and escalate where issues when needed
• Structured and strategic thinker with excellent written communication and presentation (PowerPoint) skills
• Ability to influence cross-functional stakeholders with diverse points of view and build coalition
• Strong understanding of product development lifecycle using Agile / Scrum
• Experience working in Jira and Confluence
• Bachelor’s degree in a relevant field of study

Preferred qualifications, capabilities, and skills

• Experience in digital payments including mobile wallets and online checkout
• Experience using Jira Align

Drive completion of product features, identify and manage risks and dependencies, and articulate progress to leadership & stakeholders