Location: Plano, TX, United States

Job Description

As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. The Risk Control Management team provides leadership to create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols. Our culture is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As an Associate in the Risk Control Management team, specifically as a Control Manager supporting Payments Risk, you will foster relationships with our global business partners and other stakeholders across the organization to promote early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk. Your responsibilities will encompass top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. 

Job Responsibilities

• Support execution of the Control and Operational Risk Evaluation framework through process analysis
• Identify operational risks and advise stakeholders on control design, implementation, and monitoring
• Manage end-to-end issue resolution, including root cause analysis, ownership, action planning, tracking, and validation
• Assess the impact of new or updated regulations, policies, procedures, or technology on processes and controls
• Prepare and deliver executive-level management control updates and relevant materials
• Provide control-related subject matter expertise for projects led by the Control Management organization
• Drive innovation in tools and practices to enhance efficiency
• Foster relationships with global business partners and stakeholders
• Promote early risk identification and assessment across the organization
• Escalate and remediate control issues in real time

• Contribute to the development and implementation of sustainable solutions to mitigate operational risk

  Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience
• Five years of experience in risk management, audit, or compliance roles
• Proven ability to collaborate and build strong partnerships across multiple locations
• Strong analytical, problem-solving, and organizational skills with attention to detail
• Demonstrated leadership and sound judgment, with ability to multi-task and deliver under tight deadlines
• High degree of initiative and adaptability in a results-driven environment
• Clear and concise written and verbal communication, including influencing and presentation skills
• Ability to prepare and edit executive-level communications
• Knowledge of control and risk management concepts
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint

• Experience supporting payments risk or similar operational risk areas

  Preferred qualifications, capabilities, and skills

• Experience designing, creating, and evaluating controls with business partners
• Working knowledge of Artificial Intelligence
• Experience preparing executive-level management updates
• Track record of driving innovation in risk management tools and practices
• Experience supporting projects led by control management teams
• Strong stakeholder management and relationship-building skills
• Experience in a global financial services environment