Location: Columbus, OH, United States

At JPMorgan Chase, our employees are dedicated to building lifelong relationships by helping customers make the most of their money and innovating to best serve our clients. 

As a Project Manager in Chief of Staff Office, you will support a portfolio spanning regulatory & compliance oversight (including Retail Non-Deposit Investment Products (RNDIP)), employee recognition programs and fast-moving branch sprint projects across both tech-adjacent and operational/process work. The role requires excellent communication skills, flexibility, and comfort with ambiguity. Additionally, you will manage a rapid pace of change, be detail oriented, and possess a strong ability to influence & collaborate with various stakeholders at all levels of the firm.

 

Job Responsibilities

• Establish structure across a high-visibility portfolio by organizing priorities, maintaining a disciplined operating rhythm, and communicating progress in executive-ready formats; support leadership routines and forums through agenda and content development, materials coordination, and clear documentation of outcomes, decisions, and next steps.
• Lead the RNDIP Oversight Committee operating rhythm, including agenda development, materials coordination and consolidation, minutes capture and distribution, action item tracking to closure, and stakeholder readiness; deliver clear updates that surface decisions required, risks and issues, and next steps, ensuring follow-through aligns with firm expectations.
• Drive branch sprint projects from intake through delivery for week-to-month initiatives spanning tech-adjacent and operational/process work; establish plans and timelines, define scope and success measures, manage dependencies, coordinate implementation across partners, and validate delivered changes translate into intended branch impact.
• Run key recognition programs, including the Outstanding Performer Program, Fortress Controls, Branch Bravo eCards, and the Recognition Forum; manage cadence and scheduling, communications, stakeholder engagement, vendor coordination where applicable, and data validation/controls, while providing strategic input to strengthen adoption and effectiveness.
• Develop executive-ready communications and PowerPoint materials for leadership updates; support agendas and content for leadership forums, staff meetings, business reviews, and strategy sessions, ensuring clarity, concision, accuracy, and alignment to the message and decisions needed.
• Align and partner across Consumer Bank stakeholders (operational leaders, SMEs, compliance teams, and senior stakeholders) to drive execution; influence without authority, remove barriers, maintain disciplined documentation, identify risks early, escalate issues with solution options, and ensure transparent closeout with appropriate control rigor.
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Required qualifications, capabilities and skills

• 3+ years of project management or equivalent experience
• Strong organizational, communication, and time management skills
• Ability to manage multiple workstreams simultaneously
• Experience in stakeholder management and cross-functional collaboration
• Proficiency in Microsoft PowerPoint, Excel, and Teams
• Strong written and verbal communication skills
• Fast-paced, results-driven work style
• Attention to detail with strong analytical capabilities

 

Preferred qualifications, capabilities and skills

• Experience supporting compliance, regulatory, or oversight programs
• Background in employee engagement or recognition programs
• Vendor management experience
• Familiarity with branch banking or retail financial services
• Familiarity with AI and large language model (LLM) tools 
• curiosity for applying emerging technology to improve project delivery and team productivity

Lead branch strategy, oversee regulatory & recognition programs, as well as guide cross functional projects.