at J.P. Morgan
Bulge Bracket Investment BanksPosted 13 days ago
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**Product Portfolio Operations Manager (Wilmington, DE)**: Lead day-to-day execution of Consumer Bank's Product Portfolio Operations, driving accuracy, consistency, timeliness, and decision-ready insights. Partner with product teams and senior stakeholders, translating portfolio inputs into clear, actionable narratives. Manage reporting cadence, improve workflows using AI-tools, and embed LRCC requirements. Proven expertise in program management, agile methodologies, and data-driven decision-making required. 5+ years of experience preferred.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: Wilmington, DE, United States
You will partner closely with Consumer Bank product teams and senior stakeholders to gather inputs, synthesize insights, and publish executive-ready narratives that make priorities, tradeoffs, milestones, dependencies, and blockers clear. You will also contribute to PPO-owned, AI-enabled improvements to reporting workflows, including maintaining the Product Portfolio Operations LLM (Large Language Model) knowledge base and building lightweight prototypes that reduce manual effort and improve first-pass quality.
- Runs the recurring Consumer Bank Product Portfolio Operations communications and reporting cadence, including manage intake, synthesis, drafting, review cycles, and publishing for required product reporting.
- Translates portfolio inputs into decision-ready leadership narratives: clearly communicate progress, roadmaps, and blockers, including value, milestones, and dependencies, tailored for PPO and PXT senior leaders and Product Managers.
- Build sand maintain standardized reporting frameworks: track overall PPO progress against CB OKRs, portfolio health metrics, and the investment planning process, and drive consistent definitions and templates across teams. Maria - do we need this or will this stay with David?
- Executes productivity and process improvements within the PPO and PXT reporting workflow: identify manual pain points and deliver changes (templates, process steps, automation, or tooling enhancements).
- Owns operational delivery of the PPO LLM knowledge base: curate and refresh priority content tied to 1N priorities and portfolio artifacts, and apply AI-first approaches to improve transparency and drafting speed within the PPO.
- Builds and iterate prototypes for reporting and productivity test-and-learns: develop lightweight solutions that improve workflow, quality, and cycle time for PPO communications and reporting deliverables, and document outcomes for scale decisions.
- Embeds LRCC requirements into day-to-day reporting operations.
- Operate as the pillars execution lead: manage reporting timelines, stakeholder communications, and issue escalations as needed, ensuring consistent delivery across multiple audiences and forums
- 5+ years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
Proven ability to operate within the product development life cycle and agile methodologies
- Demonstrated ability to create executive-ready communications, presentations, and strategic documents, turning complex inputs into clear, concise narratives for senior audiences.
- Strong analytical and problem-solving skills, including defining measures, identifying efficiency opportunities, and translating data into insights.
- Advanced proficiency with AI tools and platforms relevant to the roles scope, including LLMs, applied operations, and reporting workflow improvements.
- Experience with data visualization tools and reporting platforms to create dashboards and metrics tracking.
- Proven ability to manage multiple priorities and deadlines in a highly matrixed environment with strong attention to detail.
- Strong stakeholder management skills, including influencing across functions and driving on-time inputs and alignment without direct authority.
- Experience in Consumer Banking and/or PXT organizations within JPMorganChase.
- Familiarity with Agile methodologies, product development lifecycles, Design Thinking frameworks, and investment planning processes.
- Demonstrated experience supporting AI governance and use case identification specific to product portfolio operations and efficiency improvements.
- Experience working with Product Controls frameworks and supporting adoption of new product governance mechanisms.
- Experience building databases, prototypes, or technology solutions that improve operational efficiency and adoption.
