Bulge Bracket Investment Banks
Product Manager- Vice President – Customer Experiences
at J.P. Morgan
ExperiencedNo visa sponsorship
Posted 15 days ago
No clicks
Senior Product Manager role to define and own digital customer onboarding experiences across web and mobile. Lead end-to-end product delivery from discovery through launch and continuous optimization, partnering with design, engineering, analytics, and research. Use customer insights and data to translate goals into user stories, requirements, and success metrics while driving alignment across stakeholders and measuring impact.
- Compensation
- Not specified
- City
- Bengaluru
- Country
- India
Currency: Not specified
Full Job Description
Location: Bengaluru, Karnataka, India
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Channel , you will be part of the team that innovates new digital experiences across the end-to-end customer lifecycle—from initial onboarding through ongoing engagement. Acting as the voice of the customer and the advocate for digital-first design, you’ll work closely with design, tech, data, and analytics partners to bring high-quality, impactful products to life. you’ll lead efforts that span the full customer relationship lifecycle—helping new customers onboard successfully, set up their accounts, and engage with features that drive long-term satisfaction and loyalty. You’ll partner closely with cross-functional teams to define the digital strategy and deliver products that make customers feel valued from day one and every day after.
Job responsibilities
- Define and own the product vision and roadmap for customer onboarding experiences across web and mobile channels.
- Lead end-to-end product delivery — from discovery and definition through development, launch, and continuous optimization.
- Partner with Design, Research, and Analytics to identify customer needs, pain points, and behavioral insights that inform product strategy.
- Translate customer and business goals into clear user stories, requirements, and success metrics.
- Drive alignment across business, product, and engineering stakeholders to ensure timely and high-quality delivery.
- Collaborate with analytics and experimentation teams to measure impact and inform data-backed decisions.
- Advocate for a customer-centric mindset and a cohesive experience across platforms and product lines.
- Stay ahead of emerging trends in digital onboarding, personalization, and growth to shape long-term strategy.
Required qualifications, capabilities, and skills
- 7+ years of product management or equivalent experience with a proven track record of delivering large-scale digital experiences.
- Demonstrated ability to manage full product lifecycles—from ideation through execution and optimization.
- Strong analytical, problem-solving, and strategic thinking skills.
- Experience leading cross-functional teams in an agile environment.
- Excellent communication, storytelling, and stakeholder management skills.
- Proficiency with modern product and analytics tools such as JIRA, Figma, and Adobe Analytics.
- Ability to translate insights, data, and feedback into actionable product decisions.
Preferred qualifications, capabilities, and skills
- Experience in consumer banking, fintech, or large-scale digital platforms.
- Proven success driving customer-facing experiences across web and mobile.
- Background in onboarding, engagement, or growth-focused digital experiences.
- Familiarity with GraphQL, APIs, AEM, or large-scale design systems.
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