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Product Delivery Manager - Client Onboarding and Documentation

ExperiencedNo visa sponsorship
J.P. Morgan logo

at J.P. Morgan

Bulge Bracket Investment Banks

Posted 3 days ago

No clicks

**Product Delivery Manager - Client Onboarding & Documentation** Drive end-to-end product delivery, optimize customer experiences, and streamline onboarding processes. Key responsibilities include leading product delivery lifecycle, managing dependencies, overseeing change management, ensuring compliance, and enhancing delivery efficiency. Required: Proven background (5+ years) in product delivery, excellent operational management skills, proficiency in Jira, Alteryx, Tableau, PitchPro+, Lucid, and strong presentation skills. Experience in client CO&D and KYC products, as well as deployment strategies, is crucial.

Compensation
Not specified

Currency: Not specified

City
Tampa
Country
United States

Full Job Description

Location: Tampa, FL, United States

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
 
As a Product Delivery Manager in Client Onboarding and Documentation, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 
This role is primarily to support CO&D as a client of the CEM (Common Entitlements Module) product, and additionally delivery management support for KYC products for both client (CDD, LDD) and document (Captis, iSearch) domains  

 
Job responsibilities
  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firms risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 

     

 
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies 
  • Strong knowledge of Jira, including advanced filters and dashboards and using automation
  • Implementing automation using Alteryx and Tableau or similar tools
  • Good presentation skills using tools such as PitchPro+ and Lucid
 

 
Lead product delivery processes, manage change activities, ensure regulatory compliance, oversee timelines, and boost efficiency

Product Delivery Manager - Client Onboarding and Documentation

Compensation

Not specified

City: Tampa

Country: United States

J.P. Morgan logo
Bulge Bracket Investment Banks

3 days ago

No clicks

at J.P. Morgan

ExperiencedNo visa sponsorship

**Product Delivery Manager - Client Onboarding & Documentation** Drive end-to-end product delivery, optimize customer experiences, and streamline onboarding processes. Key responsibilities include leading product delivery lifecycle, managing dependencies, overseeing change management, ensuring compliance, and enhancing delivery efficiency. Required: Proven background (5+ years) in product delivery, excellent operational management skills, proficiency in Jira, Alteryx, Tableau, PitchPro+, Lucid, and strong presentation skills. Experience in client CO&D and KYC products, as well as deployment strategies, is crucial.

Full Job Description

Location: Tampa, FL, United States

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
 
As a Product Delivery Manager in Client Onboarding and Documentation, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 
This role is primarily to support CO&D as a client of the CEM (Common Entitlements Module) product, and additionally delivery management support for KYC products for both client (CDD, LDD) and document (Captis, iSearch) domains  

 
Job responsibilities
  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firms risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 

     

 
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies 
  • Strong knowledge of Jira, including advanced filters and dashboards and using automation
  • Implementing automation using Alteryx and Tableau or similar tools
  • Good presentation skills using tools such as PitchPro+ and Lucid
 

 
Lead product delivery processes, manage change activities, ensure regulatory compliance, oversee timelines, and boost efficiency