at J.P. Morgan
Bulge Bracket Investment BanksPosted 3 months ago
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Lead end-to-end product delivery for Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA), managing intake, dependencies, release management, and operationalization to ensure timely, compliant rollouts. Drive AA-to-CJA migrations, validate mappings, troubleshoot tracking and data quality, and collaborate with data engineering on Snowflake and AWS Athena integrations. Deliver trainings, workshops, and enablement programs to build analytics capability across teams, while advising Product, Data & Analytics, and Marketing on measurement strategy and cross-journey analytics. Serve as a stakeholder advocate, maintain solution design requirements, and implement continuous improvement in delivery processes.
- Compensation
- Not specified
- City
- Chicago
- Country
- United States
Currency: Not specified
Full Job Description
Location: Chicago, IL, United States
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA), you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Deliver live and virtual training sessions, workshops, and skill labs to build analytics capabilities for analysts and product owners
- Advise Data & Analytics, Product, and Marketing teams on actionable measurement strategies; design and implement cross-journey analytics solutions that drive business outcomes
- Manage AA-to-CJA migrations, including mapping, validation, and user support. Demonstrate proficiency with Adobe Analytics, Adobe Customer Journey Analytics, Snowflake, AWS Athena, and related data platforms and tools
- Understand and support Chase CCB tagging frameworks and their integration with AA and ACJA. Evaluate, troubleshoot, and resolve tracking and data issues; collaborate with data engineering and collection teams to ensure data accuracy and consistency across environments
- Serve as the voice of stakeholders, resolve data issues, collaborate cross-functionally, and maintain analytics Solution Design Requirements (SDR) to track enhancements and updates across tools and platforms
- Create and deliver classes and learning programs to enable the business to leverage data tools and platforms for business optimization. Promote ongoing learning through continuing education and office hours
- Mentor new and experienced analysts on analytics best practices, data storytelling, and presentation skills for strategic engagements
- Demonstrate strong interpersonal and communication skills to work effectively across teams, present complex analytics concepts clearly, and foster a culture of data-driven decision making
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Deep expertise in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA)
- Strong understanding of data visualization tools (AA Analysis Workspace, ACJA, Tableau); Experience with SQL and database solutions (e.g., AWS Athena S3, Snowflake)
- Ability to conduct audits, troubleshoot tracking issues, and ensure data quality
- Strong interpersonal and stakeholder management skills; collaborative across business and technical teams
- Skilled in other Microsoft tools, including Excel, Word, Teams, and OneNote, including in graphics and presentation tools (e.g., PowerPoint, Figma)
- Exceptional facilitation, storytelling, and presentation skills; comfortable training groups of all sizes
- Proven ability to simplify complex concepts into compelling learning experiences; Experience building enablement programs, certifications, and playbooks
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience working in a in a solution consulting, technical training, or enablement role, preferably with experience in financial services data and regulatory environments
- Experience managing large-scale platform migrations and user enablement initiatives
- Bachelor’s Degree in Computer Science, Data Science, or equivalent experience. AA and ACJA certification(s) or equivalent experience
