Bulge Bracket Investment Banks

Posted 13 days ago

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**Process Improvement Associate I - Information Management and Business Solutions** drives operational excellence by streamlining workflows and delivering data-driven insights. Key responsibilities include managing multiple initiatives, automating manual processes using Alteryx, Qlik, and Power Suite tools, and producing scalable reporting solutions. This role partners with stakeholders to elicit requirements, produce process maps, and ensure controlled, governed solutions. The ideal candidate boasts 2+ years of experience in Business Analysis, strong analytical and written/verbal communication skills, and proficiency in MS Office and Alteryx. Alteryx Core Certification is must.

Compensation: Not specified
City: Manila
Country: Not specified

Full Job Description

Location: Metro Manila, National Capital Region, Philippines

Join a high-impact team driving operational excellence across multiple business groups. You will streamline and automate manual workflows, deliver actionable data analysis, and produce scalable reporting solutions that help stakeholders make faster, better-informed decisions.

As a Process Improvement Associate I in Information Management and Business Solutions, you support multiple business teams by identifying opportunities to streamline work, automating manual processes, and delivering data analysis and reporting solutions. The role partners with business stakeholders and technical teams to translate requirements into well-governed solutions and drive delivery from intake through production release.

Job Responsibilities

Manage delivery of multiple small-to-medium initiatives, driving progress across cross-functional stakeholders.
Lead automation efforts from intake and discovery through design, build, testing, approvals, and production implementation.
Elicit and document requirements and solution approaches, producing business requirements documentation (BRD) and solution design documentation (SDD), process maps, and procedures.
Build and enhance automation and reporting solutions using Alteryx and other approved tools (e.g., Qlik and Power Suite).
Ensure firmwide controls and governance are followed across the delivery lifecycle (documentation, approvals, auditability, access/controls).
Provide executive-ready status updates and materials, including timelines, risks, dependencies, and decisions needed.
Identify risks and issues early; escalate appropriately and partner with stakeholders to resolve and prevent recurrence.
Drive adoption of new automation capabilities and support continuous improvement aligned to firmwide intelligent solutions and reporting policies.

Testing / Delivery Support

Execute testing activities as defined by senior testing leads (e.g., test plan execution, defect documentation, retest, UAT support).
Assess process impacts and recommend when additional business collaboration is needed to address gaps, risks, and workflow changes.

Required qualifications, skills, and capabilities

2+ years of experience in Business Analysis, Project/Program Delivery, Process Improvement, or Controls.
Alteryx workflow development experience required; Alteryx Core Certification required
Experience completing Business Requirements Documents (BRDs) and Solution Design Documents (SDDs) is required
Advanced proficiency in MS Office (Excel, Word, Access, PowerPoint) for analysis, documentation, and executive presentations.
Strong analytical/problem-solving skills with high attention to detail and ability to manage multiple priorities independently.
Strong written/verbal communication skills and ability to influence stakeholders across levels (SMEs through senior leaders).
Demonstrated experience delivering solutions requiring coordination across multiple teams in a matrix environment.

Preferred qualifications, skills, and capabilities

Home Lending domain experience and familiarity with systems such as MSP (Servicing) and LoanSphere (Default)
Familiarity with call center data and operational reporting
Python for automation and data analysis
Familiarity with workflow, e-signature, and reporting/automation tools such as Monday.com, DocuSign, Qlik, and Power Suite
SQL experience

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firms HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

This position offers an opportunity to contribute to the success of the Home Lending Correspondent Division by ensuring compliance and accuracy in loan documentation. The ideal candidate will possess comprehensive knowledge of the mortgage process and documentation, be a forward thinker with strong analytical skills, and have the ability to adapt to changes in the lending environment.

Promote automation, analyze data, deliver reports, gather requirements, and manage solutions using Alteryx, Qlik, and Power Suite tools.

Full Job Description

Location: Metro Manila, National Capital Region, Philippines

Job Responsibilities

Manage delivery of multiple small-to-medium initiatives, driving progress across cross-functional stakeholders.
Lead automation efforts from intake and discovery through design, build, testing, approvals, and production implementation.
Elicit and document requirements and solution approaches, producing business requirements documentation (BRD) and solution design documentation (SDD), process maps, and procedures.
Build and enhance automation and reporting solutions using Alteryx and other approved tools (e.g., Qlik and Power Suite).
Ensure firmwide controls and governance are followed across the delivery lifecycle (documentation, approvals, auditability, access/controls).
Provide executive-ready status updates and materials, including timelines, risks, dependencies, and decisions needed.
Identify risks and issues early; escalate appropriately and partner with stakeholders to resolve and prevent recurrence.
Drive adoption of new automation capabilities and support continuous improvement aligned to firmwide intelligent solutions and reporting policies.

Testing / Delivery Support

Execute testing activities as defined by senior testing leads (e.g., test plan execution, defect documentation, retest, UAT support).
Assess process impacts and recommend when additional business collaboration is needed to address gaps, risks, and workflow changes.

Required qualifications, skills, and capabilities

2+ years of experience in Business Analysis, Project/Program Delivery, Process Improvement, or Controls.
Alteryx workflow development experience required; Alteryx Core Certification required
Experience completing Business Requirements Documents (BRDs) and Solution Design Documents (SDDs) is required
Advanced proficiency in MS Office (Excel, Word, Access, PowerPoint) for analysis, documentation, and executive presentations.
Strong analytical/problem-solving skills with high attention to detail and ability to manage multiple priorities independently.
Strong written/verbal communication skills and ability to influence stakeholders across levels (SMEs through senior leaders).
Demonstrated experience delivering solutions requiring coordination across multiple teams in a matrix environment.

Preferred qualifications, skills, and capabilities

Home Lending domain experience and familiarity with systems such as MSP (Servicing) and LoanSphere (Default)
Familiarity with call center data and operational reporting
Python for automation and data analysis
Familiarity with workflow, e-signature, and reporting/automation tools such as Monday.com, DocuSign, Qlik, and Power Suite
SQL experience

TENURE:

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

Promote automation, analyze data, deliver reports, gather requirements, and manage solutions using Alteryx, Qlik, and Power Suite tools.

Process Improvement Associate I - Information Management and Business Solutions

Full Job Description

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