Partner with senior business and technology stakeholders to drive transparency, governance, and decision-making aligned to clear success metrics and measurable outcomes.

Lead development and execution of business strategy, annual plans, and long-term objectives, translating priorities into roadmaps, milestones, and deliverables.

Own end-to-end delivery of complex, cross-functional programs; run working groups and steering forums, managing dependencies, risks/issues, and actions to closure.

Apply advanced analytical reasoning to evaluate program/team performance, identify improvement opportunities, and implement data-driven optimizations to increase efficiency and effectiveness.

Optimize workforce planning, capacity modeling, and productivity, supporting talent development and capability building across the organization.

Establish and run central office financial reporting routines (budget/forecast/actuals, accrual coordination, variance analysis, and executive-ready reporting in Excel/PowerPoint).

Define and execute vendor management strategy and governance (vendor portfolio support, KPI/SLA performance, service reviews, escalation, and continuous improvement) in partnership with Procurement/Legal/Finance/Risk.

Drive organizational change by ensuring adoption of new processes and systems through effective communication, training, and operating rhythm (QBRs/MBRs, town halls, strategy sessions, recognition).

Create and maintain high-quality program communications, documentation, and internal knowledge resources (e.g., SharePoint) with strong executive storytelling and design acumen.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization 
• Expertise in Resource Management; Technological, Organizational and/or Operational Change Management; Portfolio Management; Conflict Resolution; Negotiation; Budget/Financial Management, including Business Case Completion; Controls; and Partnership and Influence
• In-depth knowledge of at least one technology discipline (e.g., software delivery, infrastructure management)
• Ability to build an innovative culture
• Strategic planning (e.g., roadmap creation and execution)
• Experience in large-scale software development in one or more programming language
• Expertise in working in partnership with colleagues throughout the firm and in leading collaborative teams to achieve common goals
• BS/BA degree or equivalent experience

 

Preferred qualifications, capabilities, and skills

• Experience supporting a central program execution and/or business services office

Lead technology strategy and innovation to deliver impactful solutions that elevate everyday experiences for customers around the world