Bulge Bracket Investment Banks

Posted 3 days ago

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**Payment Lifecycle Specialist IV - High Value - Payment Processing** Lead daily high-value payment processing, ensuring accuracy and timeliness while adhering to strong controls. Collaborate with cross-functional teams to resolve exceptions promptly and drive end-to-end performance improvements. Thrive under deadlines and enjoy process improvement in a client-focused environment. **Responsibilities:** Supervise daily manual payment processing, ensure controls, execute client instructions, verify and process requests, identify errors, respond to queries, maintain audit readiness, and improve processes. **Skills & Qualifications:** 2+ years in international payments processing, experience with operational controls, strong communication and analytical skills, client service mindset, bank operations knowledge, proficiency in common productivity tools, willingness to work extended shifts.

Compensation: Not specified
City: Manila
Country: Not specified

Full Job Description

Location: Metro Manila, National Capital Region, Philippines

Keep money movingaccurately, securely, and on time. In this role, youll help lead day-to-day international payments processing, ensuring every manual payment instruction is executed with strong controls and a client-first mindset. Youll partner closely with Client Service, Operations, and Technology to resolve exceptions quickly and improve end-to-end performance. If you thrive under deadlines and enjoy improving processes while supporting teammates, this role offers meaningful impact and growth.

Job summary

As a Payments Processing Supervisor in International Payments Operations, you will oversee daily manual payment processing and verification, ensuring controls are followed and client instructions are executed accurately and on time. Youll work with us to manage exceptions, reduce risk, and continuously improve how we operate. Youll also help build a strong team environment through coaching, clear communication, and shared accountability for quality and deadlines.

Job responsibilities

Execute client payment instructions using defined controls to deliver accurate, timely outcomes

Verify and process requests efficiently while monitoring queues and escalating aging items appropriately

Identify errors, breaks, and exceptions promptly and escalate with clear detail and urgency

Respond to routine queries and complaints professionally and within agreed timelines

Maintain strong audit readiness by following procedures consistently across daily activities

Improve processes by identifying efficiency opportunities and implementing changes in a controlled manner

Create and update process documentation and standard operating procedures, ensuring standards are followed

Ensure adherence to internal policies, including system access and information security requirements

Support a collaborative team culture by communicating issues, actions, and outcomes clearly

Train and cross-train team members through effective knowledge transfer and ongoing support

Manage deliverables across partner teams/sites and adapt to extended hours or night shifts during peak volumes

Required qualifications, capabilities, and skills

2 years of experience in international payments processing operations

Experience processing and validating manual payment instructions using defined operational controls

Ability to work under pressure and meet stringent deadlines with consistent attention to detail

Experience handling exceptions, investigations, and timely escalation of aged or high-risk items

Strong communication skills (written and verbal) with the ability to interact effectively across teams and levels

Client service mindset with experience responding to routine operational queries and complaints

Knowledge of banking and financial services operations, including payments lifecycle concepts

Strong analytical skills and comfort working with operational data to track issues and trends

Proficiency with common productivity tools (spreadsheets, presentations, and documents)

Preferred qualifications, capabilities, and skills

Experience in a payments back office at a foreign bank, processing center, or large financial institution

Prior people leadership or supervisory experience in payments operations

Working knowledge of Society for Worldwide Interbank Financial Telecommunication (SWIFT) messaging and international payment conventions

Experience creating and governing process documentation and control checklists in an audit-focused environment

Experience partnering with technology teams to remediate root causes and improve processing workflows

Experience coordinating work across multiple sites or partner locations

Flexibility and demonstrated effectiveness in night shift coverage during high-volume periods

Supervise international payments processing and controls, ensuring timely, accurate manual payments and great client service.

Full Job Description