Part Time (30 Hours) Associate Banker, Plaza D St Branch, San Bernardino, CA Bilingual Spanish Required
at J.P. Morgan
Posted 17 days ago
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Join Chase as a Part-Time Associate Banker delivering attentive, friendly service and helping clients with day-to-day transactions, account openings, and digital self-service adoption. You will create a welcoming branch environment, manage lobby traffic and client appointments, and build trusted relationships by listening, educating, and referring clients to specialists for complex needs. The role also involves branch operations duties including cash device management while adhering to bank policies and regulatory requirements. Fluency in English and Spanish is required.
- Compensation
- Not specified
- City
- San Bernardino
- Country
- United States
Currency: Not specified
Full Job Description
Location: San Bernardino, CA, United States
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
- Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Reading and speaking in both English and Spanish fluently is required for this role
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
