at J.P. Morgan
Bulge Bracket Investment BanksPosted 5 days ago
No clicks
**Part-Time Associate Banker, La Gran, Fort Worth, TX - Bilingual Spanish Required (30 Hours/Week)** Duties involve creating a welcoming environment, managing lobby traffic, assisting with transactions and new accounts, educating clients on digital banking tools, building client relationships, and performing branch operations like handling cash devices. Candidates must be fluent in both Spanish and English, with a high school diploma or equivalent. Essential skills include client focus, active listening, effective communication, problem-solving, and efficient learning of banking products and procedures. Experience in client service or a comparable role is preferred. Ideal candidates exhibit a strong desire to embrace technology and have cash handling experience.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: Fort Worth, TX, United States
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail providing a consistent client experience.
- Ability to elevate the client experience working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Reading and speaking in both Spanish and English fluently is required for this role.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
