at J.P. Morgan
Bulge Bracket Investment BanksPosted 5 days ago
No clicks
**Part-Time (30 Hours) Associate Banker Role at Dale Mabry and Stall Branch, Tampa, FL - Bilingual Spanish Required** As an **Associate Banker**, you'll create a welcoming environment, delivering attentive service and-friendly greetings to clients. Manage lobby traffic and appointments, assist with daily transactions, and open new accounts while adhering to policies and regulations. Educate clients about self-service technology like Chase Mobile and Chase.com. Build trust through active listening, product knowledge, and introductions to financial experts. Perform branch operations like managing cash devices. Key requirements include client-centric focus, Spanish/English fluency, and client service experience. Strong preference for candidates with cash handling experience and enthusiasm for promoting technology solutions.
- Compensation
- Not specified USD
- City
- Tampa
- Country
- United States
Currency: $ (USD)
Full Job Description
Location: Tampa, FL, United States
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail providing a consistent client experience.
- Ability to elevate the client experience working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Reading and speaking in both Spanish and English fluently is required for this role.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
