Location: Mumbai, Maharashtra, India

Drive digital transformation in Wholesale KYC Operations by architecting PEGA-led low code automation that modernizes onboarding and due diligence with robust UI and data integrations.

As a Operations Automation Associate within Wholesale KYC Operations, you design and deliver low code automation solutions that transform client onboarding and due diligence in a highly regulated environment. You bridge business and technology by translating requirements into scalable workflows, user experiences, and data-backed integrations. You lead hands-on implementations using PEGA, Python, AI/ML, modern front-end technologies (HTML/CSS/JavaScript; Angular/React), and enterprise databases (MySQL/Oracle/Postgres) to improve efficiency and control outcomes.

Job Responsibilities

• Collaborate with operations, technology, and transformation stakeholders to identify process pain points and define optimization opportunities.
• Analyze current-state workflows and document functional/non-functional requirements, including gap analysis and future-state designs.
• Design end-to-end automation solutions using low code platforms, incorporating UI needs and data integrations aligned to controls.
• Develop and implement solutions hands-on using PEGA, Python, and AI/ML to improve decisioning, throughput, and process intelligence.
• Build supporting front-end components using HTML, CSS, and JavaScript, leveraging frameworks such as Angular or React where appropriate.
• Integrate workflows with relational databases such as MySQL, Oracle, and Postgres to enable reliable data access and optimized processing.
• Guide citizen developers and junior developers through best practices and code reviews to maintain quality, scalability, and reuse.

Required qualifications, skills, and capabilities

• 5+ years of experience delivering low code automation solutions within financial services environments
• PEGA low code expertise with Certified Pega Lead System Architect (CLSA) or Pega Senior System Architect (CSSA) certification
• Proficiency in HTML, CSS, and JavaScript with familiarity in Angular and/or React
• Experience with relational database technologies including MySQL, Oracle, and Postgres

Preferred qualifications, skills, and capabilities

• Strong Java/Python programming skills, including automation scripts, data processing workflows, and integration of AI/ML libraries/frameworks
• Exposure to GenAI/LLM capabilities applied to automation or decision workflows
• KYC, AML, and Client Reference Data domain expertise within onboarding and due diligence processes
• Strong understanding of operational risk management, controls, and regulatory expectations in regulated financial services environments

Build your career in Operations Automation while working in the world's most innovative bank which values creativity and excellence.