Bulge Bracket Investment Banks

Posted a month ago

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**Lead Client Service Team as Loan Servicing Manager III** in Newark, DE. Oversee service quality, strategic planning and process improvement. Partner with stakeholders to manage risk and drive innovation.

Compensation: Not specified
City: Newark
Country: United States

Full Job Description

Location: Newark, DE, United States

Join a team that supports your career growth, advancement, and expanding opportunities.

As a Loan Service Manager III within the Client Service team, you will lead a diverse team to deliver high-quality service and consistent execution. You will partner with stakeholders to interpret needs, identify trends, and translate insights into practical solutions. You will help protect clients and the firm by supporting a strong control environment and effective issue management. You will drive operational efficiency through strategic planning, process improvement, and automation. You will build strong relationships through effective communication, conflict management, and stakeholder influence.

Job responsibilities

Partner with Risk, Compliance, and business stakeholders as a first-line control partner; manage and escalate risk matters and ensure effective issue management.

Govern the efficiency and quality of data operations supporting critical customer and internal stakeholder segments.

Lead strategic planning for customer reference data and metric governance to improve consistency and transparency.

Define and evolve the organizations AI strategy aligned to business objectives and responsible AI principles; establish and maintain governance frameworks and compliance guidelines.

Establish and lead cross-functional AI pillars to prioritize initiatives using value/viability frameworks and decision tools.

Develop and execute strategic plans to enhance service center operations through process improvement and automation.

Strengthen detection and prevention approaches that help mitigate fraud and reduce financial and reputational risk.

Identify trends and implement innovative solutions to meet client needs and improve service delivery.

Build and maintain strong partnerships with internal stakeholders and clients to drive shared outcomes.

Required qualifications, capabilities, and skills

Bachelors degree or equivalent experience in accounting, finance, or a related field.

Minimum of 6 years of experience in data analysis and syndicated lending.

Knowledge of investment banking products, specifically loans.

Demonstrated proficiency in strategic planning and process automation to improve operational performance.

Advanced conflict management skills with experience resolving complex client issues and complaints.

Strong digital literacy, including experience using emerging technologies to enhance operations and client service.

Preferred qualifications, capabilities, and skills

Experience in banking or financial services (commercial and/or investment banking) with proven leadership and people management capabilities.

Proficiency with banking platforms and analytics tools (including LIQ) to support decision-making and solution design.

Continuous improvement mindset with experience identifying, implementing, and sustaining process enhancements.

Ability to apply cultural intelligence when engaging with diverse clients and teams.

Experience mentoring team members and leading projects to deliver measurable client and business outcomes.

Lead a client service team to deliver exceptional experiences and drive operational excellence.