As a KYC Manager within the Global Corporate Banking team, you will be responsible for the day-to-day overall management of KYC Relationship Officers. You will play a key role in ensuring the business is implementing and maintaining a robust AML/KYC program. Your role will involve managing a team of around 5 KYC Relationship Officers, recruiting, performance management, employee development and coaching, training, and staff readiness. You will also be responsible for maintaining oversight and ultimate responsibility for a regionally aligned KYC portfolio. 

Job Responsibilities: 

• Evaluate staff performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions. 

• Coordinate and lead regular team meetings where appropriate. 

• Provide KYC Relationship Officers with guidance and resources to perform their specified job functions. 

• Facilitate the collaboration of ideas and follow-up to recommend the best solutions. 

• Provide support in the process of interviewing and hiring new KYC Relationship Officers. 

• Manage the teams pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the teams broader capacity. 

• Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event management. 

• Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed. 

Required qualifications, capabilities and skills: 

• BA/BS or equivalent work experience 

• Prior experience in preparing and processing KYC forms 

• Client Service or Data Quality and Controls experience  

• Strong time management, organizational, planning, and follow-up skills; ability to multi-task effectively 

• Strong analytical and problem-solving skills 

• Strong interpersonal skills; ability to partner with internal partners and leverage internal resources 

• Prior management/supervisory experience; demonstrated leadership ability 

• Demonstrated commitment to coaching and people-development 

• Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metrics 

• Proficient in MS Office applications, especially Excel 

Preferred qualifications, capabilities and skills: 

• Excellent attention to detail 

• Strong verbal and written communication skills 

• Independent, self-motivated, and a team player