at J.P. Morgan
Bulge Bracket Investment BanksPosted 13 days ago
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**Implementation Support Manager - Lead Team, Drive Client-Focused Projects in Fast-Paced Environ** As an **Implementation Support Manager**, you'll guide and coach a team to deliver timely, client-focused implementations and documentation. Key responsibilities include: - Leading team, providing guidance, and managing escalations - Coordination with Service, Operations, and Sales for completion within SLAs - Identifying and driving process improvements for enhanced client experience - Establishing and strengthening end-to-end control processes - Enhancing automation, efficiency, and risk management through systemic improvements Required skills and experience: - Bachelor's degree - Excellent communication, problem-solving, and control mindset - Proficiency in Microsoft Office suite and process management tools - Proactive approach, adaptability, and ability to thrive under pressure - Strong client-centric focus and collaborative mindset Bring your leadership skills to our dynamic, growing team in Metro Manila, Philipines. Join us to make an impact in a fast-paced, challenging environment.
- Compensation
- Not specified
- City
- Manila
- Country
- Not specified
Currency: Not specified
Full Job Description
Location: Metro Manila, National Capital Region, Philippines
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment?
Job responsibilities:
Provide overall guidance/supervision to the staff during work hours.
Act as central point of contact and coordinate with partners within the firm (i.e., Service, Operations and Sales) to ensure completion of implementation and documentation requests within agreed Service Level Agreements
Address issues/concerns/escalations with a sense of urgency.
Identify process improvements and training requirements of the team
Understand current processes and challenges to define a future state process and benefits with the goal of enhancing client experience, increasing automation, efficiency, and reducing risk.
Establish the end-to-end control processes.
Develop process and system enhancement recommendations
Ensure a client-centric approach is core across the team
Ensure a consistent focus on the people agenda soft-skill coaching and technical training, talent management and retention, clear succession plan and critical activity coverage, rewards, and recognition
Required qualifications, skills, and capabilities:
Bachelors degree
Strong communication skills, both written and verbal, including the ability to develop relationships across the various Senior Business Leads
Excellent problem-solving skills to identify, understand and address operational and technical issues. Proactive in displaying these skills and developing solutions.
Being proactive, and the ability to work in a high-pressure environment with time-critical deliveries
Control mindset to identify process control gaps, prioritize, and mitigate operational risk
Good problem-solving skills and can articulate clear and workable solutions
Ability to be flexible, follow tight deadlines, organize, and prioritize work
Proficiency in Microsoft Office products including Word, Excel, Access, Power Point and Outlook
Builds/promotes a client/customer centered organization.
Escalates issues and concerns in a timely manner with senior team and support resolution
Promotes partnership; encourages collaboration, information sharing and discussion to break down silos
