at J.P. Morgan
Bulge Bracket Investment BanksPosted 25 days ago
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Lead Authentication Credentials - Drive Simple & Secure Customer Experiences. Manage Teams & Vendor Relationships. Proven Experience in Financial Institutions. Wilmington, DE.
- Compensation
- Not specified USD
- City
- Not specified
- Country
- United States
Currency: $ (USD)
Full Job Description
Location: Wilmington, DE, United States
Join a team that protects millions of customers with a seamless experience.
As the Area Product Owner for Credentials in the Trust and Security Portfolio, you lead the strategy and delivery of devicebased, knowledgebased, and FIDO credentials that make authentication simple, consistent, and secure across channels. You partner with engineering and design to shape reusable services and signals that reduce onboarding friction for product teams and improve customer experiences. You collaborate with vendors and internal partners to manage roadmaps, contracts, and performance, ensuring solutions scale reliably and responsibly. You champion customer trust, setting clear outcomes and using data to guide continuous improvement.
Job Responsibilities
- Manage the Credentials team, and 3 scrum teams responsible for maintenance and expansion of existing identification credentials and design and delivery of new tools.Develop a plan to deliver new and enhanced credentials to meet the strong credential needs of the Trust Framework.Work with Risk Strategy to enhance credentials to improve outcomesManage vendor relationships including Contract terms and pricing.Consult with Experience Area Products and the design team on customer delivery methods to improve outcomes.Oversee teams execution of agile framework including prioritization of APG initiatives, inbound requests, backlog health, testing, readiness, and production validation.Required qualifications, capabilities and skills:
- Experience with Product feature development and delivery in Cloud environments.Understanding of NIST and FIDO Standards as they impact credential structure, delivery and customer behavior.Exhibited ability to work across the Portfolio to develop and execute complex strategies, ability to think strategically, innovate and communicate complex ideas clearlyPerformed a similar role within a financial institution or payment services provider, or a vendor operating in the customer identity and authentication space.8+ years experience of designing and developing authentication, fraud, and security controls for Digital and non-digital channelsA high degree of technological awareness (e.g., of developments in mobile banking apps, and potential attack vectors), proven ability to manage multiple initiatives simultaneously, ability to proactively identify issuesExperience with agile product development and software delivery lifecycleExperience influencing resources that are geographically distributed and culturally diverseProven ability to resolve conflict, make complex decisions based on experience, analysis, and judgment, ability to manage tight delivery timelines and calmness under pressureExperience with microservices, APIs, cloud technologies and UIsBachelor's degree in engineering, Computer Science, Information Technology, Finance, Business, or related field of studyApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting
Design and manage innovative tools to enhance authentication, ensuring customer protection from fraud and cyber threats.Apply nowSIMILAR OPPORTUNITIES
No similar opportunities available at the moment.
Executive Director, Area Product Owner Authentication Credentials
Compensation
Not specified USD
City: Not specified
Country: United States
ExperiencedNo visa sponsorshipLead Authentication Credentials - Drive Simple & Secure Customer Experiences. Manage Teams & Vendor Relationships. Proven Experience in Financial Institutions. Wilmington, DE.
Full Job Description
Location: Wilmington, DE, United States
Join a team that protects millions of customers with a seamless experience.As the Area Product Owner for Credentials in the Trust and Security Portfolio, you lead the strategy and delivery of devicebased, knowledgebased, and FIDO credentials that make authentication simple, consistent, and secure across channels. You partner with engineering and design to shape reusable services and signals that reduce onboarding friction for product teams and improve customer experiences. You collaborate with vendors and internal partners to manage roadmaps, contracts, and performance, ensuring solutions scale reliably and responsibly. You champion customer trust, setting clear outcomes and using data to guide continuous improvement.Job Responsibilities- Manage the Credentials team, and 3 scrum teams responsible for maintenance and expansion of existing identification credentials and design and delivery of new tools.Develop a plan to deliver new and enhanced credentials to meet the strong credential needs of the Trust Framework.Work with Risk Strategy to enhance credentials to improve outcomesManage vendor relationships including Contract terms and pricing.Consult with Experience Area Products and the design team on customer delivery methods to improve outcomes.Oversee teams execution of agile framework including prioritization of APG initiatives, inbound requests, backlog health, testing, readiness, and production validation.Required qualifications, capabilities and skills:
- Experience with Product feature development and delivery in Cloud environments.Understanding of NIST and FIDO Standards as they impact credential structure, delivery and customer behavior.Exhibited ability to work across the Portfolio to develop and execute complex strategies, ability to think strategically, innovate and communicate complex ideas clearlyPerformed a similar role within a financial institution or payment services provider, or a vendor operating in the customer identity and authentication space.8+ years experience of designing and developing authentication, fraud, and security controls for Digital and non-digital channelsA high degree of technological awareness (e.g., of developments in mobile banking apps, and potential attack vectors), proven ability to manage multiple initiatives simultaneously, ability to proactively identify issuesExperience with agile product development and software delivery lifecycleExperience influencing resources that are geographically distributed and culturally diverseProven ability to resolve conflict, make complex decisions based on experience, analysis, and judgment, ability to manage tight delivery timelines and calmness under pressureExperience with microservices, APIs, cloud technologies and UIsBachelor's degree in engineering, Computer Science, Information Technology, Finance, Business, or related field of studyApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting
Design and manage innovative tools to enhance authentication, ensuring customer protection from fraud and cyber threats.SIMILAR OPPORTUNITIES
No similar opportunities available at the moment.
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