Location: LONDON, United Kingdom

Drive end-to-end Exchange-Traded Fund (ETF) operations globally - lead controls, manage exceptions, partner with key stakeholders, and support new product launches.

As a Senior Associate in the Exchange-Traded Fund (ETF) Middle Office team you will support our growing International ETF business. In this role you will be responsible for overseeing the daily end-to-end operational processes specific to ETFs and for coordinating effectively with multiple external vendors and service providers. You will manage and resolve queries from a broad set of internal and external stakeholders - including Portfolio Managers, Traders, the ETF Platform, ETF Capital Markets, and other operations teams - and will contribute to the review, build, and launch of new and innovative ETFs, alongside broader change and project initiatives.

 

The ETF Middle Office team is spread across EMEA/US/India/HK/Australia/Taiwan, providing operational coverage across ETF trade lifecycle events which interacts across all asset classes. The global team oversee a growing business with an AUM of $366bn and ambitions to reach $1tr and remain the number 1 active ETF issuer.

 

Job responsibilities

 

• Own end-to-end onshore delivery of daily BAU operational workflows, key controls, and stakeholder query management across the ETF lifecycle, ensuring timely and accurate outcomes

• Lead exception management by investigating breaks, documenting root cause and evidence, driving remediation, and escalating issues with disciplined judgment to maintain control integrity

• Coordinate and oversee offshore BAU execution by setting daily priorities, monitoring timeliness and quality, reviewing outputs and exceptions, providing constructive feedback, and escalating blockers/risks to protect delivery

• Maintain rigorous controls and governance through consistent evidence capture, control performance monitoring, and proactive risk identification aligned to operational and regulatory expectations

• Support service provider/vendor oversight by monitoring service delivery, challenging root-cause analysis, coordinating remediation plans, and executing risk-based escalation to safeguard service quality

• Partner with stakeholders to drive outcomes by communicating clearly, aligning on ownership and timelines, and ensuring exceptions are resolved as part of daily delivery

• Manage new and innovative ETF launches by supporting operational readiness planning, operating model design, UAT/testing coordination and post-launch reviews

• Change management and project delivery by defining requirements, mapping processes, tracking dependencies/risks and partnering with Technology and Operations to deliver enhancements

• Drive continuous improvement in BAU by applying structured problem-solving to standardise processes, automate where appropriate, strengthen controls, and improve scalability for growth

 

Required qualifications, capabilities and skills

 

• Experience in Middle Office, Operations, Trade Support or Fund Operations roles within an asset management or broker-dealer background

• Experience in overseeing off-shored activities

• Understanding of all asset classes 

   

• Strong judgement and attention to detail, with an investigative mindset and the ability to balance BAU delivery with robust controls, documentation, and timely escalation

• Proven problem-solving track record, including troubleshooting operational issues, identifying root causes, and implementing practical solutions through end-to-end ownership of resolution

• Highly organised and resilient, able to manage multiple concurrent workflows, prioritise effectively, and deliver consistently under pressure

• Project Management skills

• Clear, confident communicator 

• Strong stakeholder management skills

   

 

Preferred qualifications, capabilities and skills

• Understanding of ETFs and/or Derivatives 

Own daily lifecycle operations, resolve exceptions, and help launch innovative products.