Bulge Bracket Investment Banks

Posted 6 days ago

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"Join JPMorganChase's Entry-Level Hiring Event Pooling Program in Metro Manila. As a Hiring Event Pooling candidate, you'll be considered for various entry-level roles, gaining exposure to core processes and tools, and building professional capabilities. Key responsibilities include supporting team goals, coordinating with internal partners, and providing exceptional customer service. Required skills: strong communication, problem-solving, adaptability, and computer literacy. Thrives in fast-paced environments, quick learner with a growth mindset."

Compensation: Not specified
City: Manila
Country: Not specified

Full Job Description

Location: Metro Manila, National Capital Region, Philippines

Join our team through our Entry-Level Hiring Event Pooling Program, where you will be considered for upcoming entry-level opportunities across multiple teams at JPMorganChase. This pooling requisition is designed to build a pipeline of high-potential early-career talent who are eager to learn, contribute to day-to-day operations and projects, and grow their careers in a fast-paced, collaborative environment. You will work closely with team leads and peers, support business priorities, and help deliver high-quality outcomes for internal and external stakeholders.

As a Hiring Event Pooling candidate, you may be matched to various entry-level roles based on business needs and your skills/interests. You will have the opportunity to build foundational professional capabilities, gain exposure to core processes and tools, and contribute to meaningful work with guidance and training from experienced colleagues.

Job Responsibilities

Support day-to-day activities and deliverables aligned to team goals, ensuring tasks are completed accurately and on time

Coordinate with internal partners to gather requirements, follow up on action items, and ensure timely completion of requests

Learn and apply internal tools, policies, and procedures; adhere to required controls, quality standards, and compliance expectations

Provide customer service support by responding to inquiries through approved channels (e.g., phone, email, chat), ensuring timely, accurate, and professional resolution

Own and track customer requests end-to-end, including documenting interactions, updating case logs/tickets, and following up until closure

Handle and de-escalate concerns by demonstrating empathy, active listening, and clear communication, escalating complex issues to the appropriate teams when needed

Meet service standards such as response time, quality/compliance requirements, and customer experience expectations

Required Qualifications, Capabilities and Skills

Strong communication, information-gathering, and decision-making skills, with the ability to ask effective questions, listen actively, and document key details accurately

Customer interaction and support exposure in a phone, chat, email, or face-to-face environment; able to navigate multiple systems while maintaining accuracy and quality

Proven ability to handle complex or sensitive customer interactions with empathy, composure, and sound judgment, including appropriate escalation when needed

Adaptable and culturally aware, able to adjust to new situations and work effectively with diverse customers and teams across different workplace environments

Thrives in fast-paced, results-driven settings, with strong time management, prioritization, and attention to detail

Strong problem-solving skills, able to identify root causes and explain resolutions clearly and confidently to customers and stakeholders

Quick learner with a growth mindset, able to ramp up on products, policies, and systems; embraces challenges and actively seeks feedback to improve performance

Proficient computer literacy, with experience using technology and digital tools to troubleshoot issues, communicate professionally, and maintain accurate records

Join our team through our Entry-Level Hiring Event Pooling Program, where you will be considered for upcoming entry-level opportunities across multiple teams at JPMorganChase.

Full Job Description