Location: Philippines

Join our dynamic Employee Experience (EX) team with in HRGO to drive global collaboration, enhance operational excellence, and shape strategic impact in our Risk and Control Environment.

At JPMorgan Chase, our people are our greatest asset. Join our Employee Data Operations team and help us deliver best-in-class HR data management across the globe. If you are detail-oriented, thrive in a dynamic environment, and are passionate about process excellence, we invite you to apply and grow your career with us.

Job summary

As a Vice President with Employee Data Ops role within the broader Employee Experience (EX) team within HRGO, you will have the opportunity to manage operational process & team in the location with the strategic build of the location.. You will engage with stakeholders globally, fostering team development within Operations. Your focus will be on maintaining and enriching the Risk and Control Environment, and instilling Operational Discipline within teams. 

Job responsibilities:

• Manage daily BAU tasks & deliverables within agreed Service level agreements with accuracy.
• Engage with relevant global stakeholders across multiple locations, Product, Operations, Technology and Service team to effectively manage operational responsibilities.
• Review, Assess and Implement an optimum control environment within the processes and ensuring the control effectiveness is maintained at all times
• Create, in partnership with Technology and Product, a Book of Work to enhance and sharpen processes with a view to creating capacity within the teams including the use of AI/ML within processes
• Ensure appropriate proactive data quality for key data metrics  that drive Operational OKRs and KPIs
• Own end-to-end  Data Operations processes, including , quality assurance and designing and implementing the Target Operating Model
• Create a Ops managers pipeline  and develop key skills and attributes of employees as future managers of the function.

Required qualifications, capabilities, and skills:

• Bachelor’s Degree or greater in related business, technical, or quantitative field with 10 years of relevant operational experience
• Extensive experience in Operations and leading diverse teams 
• Strong knowledge and expertise in implementing Operating Models, Optimization programs 
• Deep experience in managing complex data sets and delivering high quality data outputs
• Excellent communications skills and ability to visualize and articulate key messages using data.
• Demonstrated track record of managing teams to deliver projects and process improvement methodologies.
• Ability to deliver high quality results under tight deadlines
• Flexibility to work in shifts across global time zones

• Familiarity with data governance frameworks
• Familiarity with risk and compliance policies is a plus.
• Preferable experience with Oracle HCM, PeopleSoft, Cloud, Service Now or other HR applications.

Vice President for Employee Data Management Operations, Human Resource Global Operations (HRGO)