Location: Wilmington, DE, United States

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the worlds most innovative financial organizations.

 

As a Senior Product Associate within the Core Experience team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

 

Job responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect customer needs and market trends through user research and discovery
• Consider and plan for upstream and downstream implications of new product features on the overall product experience
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and shape feature opportunities
• Analyze, track, and evaluate product metrics (e.g., time-to-deliver, cost, quality) across the product development life cycle
• Write requirements, epics, and user stories to support product development
• Synthesize customer feedback and research findings into clear problem statements, hypotheses, and actionable recommendations
• Maintain and refine the product backlog, ensuring items are well-defined, prioritized, and aligned to roadmap outcomes
• Coordinate with cross-functional partners to manage dependencies, readiness, and delivery milestones across the life cycle
• Support post-launch monitoring and continuous improvement by surfacing insights, defining follow-ups, and tracking impact

 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Ability to translate customer needs and research into clear requirements, epics, and user stories
• Ability to define, monitor, and communicate product performance using meaningful metrics and insights
• Strong collaboration skills with cross-functional teams (e.g., design, engineering, data, operations) to deliver outcomes
• Ability to think end-to-end about product changes, anticipating impacts across channels, journeys, and stakeholders

 

Preferred qualifications, capabilities, and skills

• User research (journey mapping, market analysis) to inform roadmaps
• Structured problem solving; agile delivery with engineering (build/launch/iterate)
• Experimentation & optimization (A/B tests, measurement); track delivery + customer outcome metrics
• Strong writing (requirements, updates); support GTM (release planning, enablement, docs, feedback loops)

 

 

Promote innovation in product development, user research, and analysis to shape and optimize our offerings.