Location: Wilmington, DE, United States

Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our business, control and risk strategies in support of Cards Marketing Growth and Innovation (MG&I) business which encompasses Marketing Strategy, Marketing Execution, Pricing, Credit Decisioning, Credit Products including Installments, Rewards/ Loyalty, Benefits and Customer Experience. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity.

As a Control Manager Executive Director in Cards Marketing Growth and Innovation (MG&I) business, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and automated/ integrated approach to risk assessment.  Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Initial areas of responsibility include oversight and support of Rewards/ Loyalty, Benefits and the Operations, Activation and Transformation (OAT aka Marketing Execution) teams. The potential also exists longer term to lead the entire 20+ person Controls MG&I team. 

Job responsibilities:

• Develop a deep understanding of Rewards/ Loyalty, Benefits and the OAT teams with the Card MG&I space to serve as a trusted advisor who will identify, assess, and manage operational risk through controls mitigation.
• Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions.
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions
• Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.

 

Required qualifications, capabilities, and skills:

• 5+ years of experience as an Executive Director or equivalent level
• Demonstrated leadership of diverse teams comprised of at least 5 employees
• Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to 15+ years of total business experience.
• Demonstrated ability to serve as a trusted business advisor to senior level internal stakeholders
• Demonstrated performance management skills including ability to get high-performers promoted and manage out low performers when needed
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners 
• Excellent written and verbal communication skills, with confidence in presenting to senior leadership
• Strong skills in internal stakeholder management including conflict resolution, facilitating effective communication and collaboration to drive mutually beneficial outcomes.
• Strong project management skills and a commitment to operational excellence.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

 

Preferred qualifications, capabilities, and skills:

• Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency.
• Advanced digital literacy for the effective use of digital tools and technologies, coupled with solid market product knowledge to navigate the financial services landscape.
• Excellent influence skills for engaging stakeholders and driving organizational change.
• Effective mentoring skills to develop team members and foster a culture of continuous improvement.

 

Lead marketing growth, rewards, loyalty, and benefits while shaping risk management and mentoring a growing controls team.