Location: Wilmington, DE, United States

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Banking Payments, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Our customers use Chase to send and receive money for life events large and small, and the landscape is changing. Were looking for someone who will help lead our transformation, to uplevel our technology, ways of working, and customer experiences.

Job responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

 

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings

 

Preferred qualifications, capabilities, and skills

• Demonstrated experience working in highly regulated environments, with a strong track record of partnering with Legal, Risk, Compliance, and Controls (LRCC) to ensure all content and design deliverables meet rigorous standards.
• Proven ability to leverage AI tools and technologies to optimize workflows, enhance content/design efficiency, and drive innovation in process improvement.
• Skilled in product coordination and cross-functional collaboration, actively participating in clarifying business problems and shaping solutionsrather than waiting for fully baked requirements to be handed over.

 

Enhance customer experiences through expert content design, shape products and services at a leading financial institution.