Location: OH, United States

Step into a pivotal role at JPMorganChase, where your expertise in risk management and compliance will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact across the firm as a key strategic partner of the Global Customer Platform (GCP) product within our Consumer Banking business. Join a team that values innovation, collaboration, and continuous improvement. 

As a Vice President Control Manager within the Consumer Banking Product organization of Consumer and Community Banking (CCB), you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you'll perform top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job Responsibilities: 

• Spearhead the design and execution of forward-thinking control strategies to proactively identify and neutralize compliance and operational risks 
• Harness advanced data analytics, automation, and technology to decode business needs, anticipate trends, and deliver solutions that elevate the control environment 
• Forge strong partnerships with internal stakeholders, driving open communication and collaboration to uphold integrity and achieve strategic milestones
• Lead anti-fraud and cybersecurity initiatives to ensure operations are fortified and agile against emerging threats 
• Inspire and guide across a diverse group, cultivating a culture of innovation, operational excellence, and alignment with the organizational vision 

 

Required Qualifications, Capabilities and Skills: 

• 7+ years working in financial services, with experience in controls, audit, quality assurance, or operational risk management. 
• Risk Management & Controls: Makes independent risk-based decisions in complex situations, develops and improves escalation procedures and control frameworks, advises stakeholders across Legal, Compliances, Audit, and Risk with deep regulatory knowledge, and trains others on risk management practices. 
• Agile Framework: Applies Agile/Agility delivery frameworks to drive iterative execution in complex, cross-functional initiatives, and partners with Product and Technology to help define and prioritize backlogs.
• Technology Risk Management: Demonstrates strong knowledge of technology risk management, including risk identification, assessment, and control design.
• Change Management: Designs and executes change management strategies for complex initiatives, drives adoption while minimizing disruption, leads stakeholders through organizational change, and trains others on best practices. 
• Influence: Persuades stakeholders in complex scenarios, navigates negotiations with data-driven arguments, builds influential cross-functional relationships across Legal, Compliance, Audit, and Risk, and advises others on engagement strategies. 
• Internal Stakeholder Management: Manages complex stakeholder relationships across CCB, Legal, Compliance, Audit, and Risk, tailors communication to diverse audiences, navigates competing interests to drive mutual outcomes, and advises teams on stakeholder management. 
• Communication & Presentation Skills: Designs and delivers sophisticated, high-impact presentations to senior management while advising others on strategy, creates executive-level communications with exceptional clarity, and synthesizes complex discussions into actionable insights for diverse stakeholders. 
• Teamwork: Leads cross-functional teams in complex initiatives, integrates diverse perspectives across Legal, Compliance, Audit, and Risk, fosters inclusive collaboration, and advises others on team dynamics. 
• Knowledge Sharing & Lessons Learned: Leads structured knowledge transfer for complex projects, establishes repositories and communities to prevent repeated mistakes, synthesizes lessons into actionable improvements, and advises teams on knowledge management. 
• Analytical Thinking & Decision Making: Conducts sophisticated analysis in complex and ambiguous situations, synthesizes data to uncover root causes and risks, rigorously evaluates options and trade-offs while challenging assumptions, facilitates stakeholder alignment and consensus, and advises others on analytical approaches, decision frameworks, and escalation timing.

 

Preferred Qualifications, Capabilities and Skills: 

• Policies, Procedures, and Regulatory Requirements: Demonstrates deep policy and regulatory expertise across businesses and products, interprets requirements in ambiguous scenarios to strengthen risk and control environment, and advises stakeholders on compliance. 
• Data Literacy & Automation Strategy: Analyzes complex data with sophisticated techniques and robust controls, identifies high-impact automation/ML opportunities, translates technical capabilities and data into compelling business cases and insights that drive decisions, and trains and advises teams on data practices and automation strategy.

Help shape the future of risk and control management over the Global Customer Platform (GCP) product within the Consumer Banking business.