Location: Metro Manila, National Capital Region, Philippines

Make your mark by leading a high-impact client service team that supports critical treasury solutions. You will help shape how we deliver consistent, high-quality service by improving performance, controls, and the client experience. Join a collaborative, global organization where your leadership and judgment directly influence outcomes. Bring your expertise to coach talent, drive operational discipline, and solve complex issues end-to-end. Build a career with mobility opportunities across teams and products at JPMorganChase.

As a Client Service Manager within the Solutions Center, you will lead day-to-day operations for a team of analysts and associates supporting treasury products and client service deliverables. You will drive performance against defined metrics, maintain a strong risk and control focus, and ensure service standards are consistently met. You will own client and partner escalations, bringing structure, urgency, and clear communication to issue resolution. You will partner globally to identify service efficiencies, close product and process gaps, and improve the overall client experience.
 

Job Responsibilities:

• Serve as the central point of contact for service issue resolution and escalation management.
• Own end-to-end problem solving, triage, and escalation to ensure timely, high-quality resolution.
• Lead daily workflow management to achieve key performance indicators and business objectives.
• Identify recurring issues, product or service gaps, and development opportunities, and drive remediation.
• Analyze client behaviors and service trends to recommend efficiencies and improved service models.
• Ensure adherence to risk policies and practices, and reinforce control discipline within the team.
• Educate clients and internal partners on applicable legal, regulatory, and cybersecurity-related changes impacting service.
• Build and maintain strong relationships with clients and internal service providers to resolve issues quickly.
• Coach and develop team members through feedback, training, and performance management routines.
• Monitor client satisfaction and service level performance, and implement actions to meet or exceed targets.
• Participate in cross-organizational initiatives that improve service delivery, controls, and operating effectiveness.

 

Required qualifications, capabilities, and skills:

• Minimum of 1 year of relevant industry and/or functional experience. 
• Good understanding of core and intermediate Treasury Services product sets, systems and channels.
• Demonstrated client-facing experience
• Ability to effectively partner with internal colleagues and external clients.
• Strong data analytic, coaching, problem-solving and decision-making skills. Has a growth mindset.
• Strong time management skills in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments. 
   

Deliver outstanding client service for Treasury Services, providing exceptional support and building strong relationships.